Do they (know they) need a service designer? An investigation of service design capabilities through the lens of the market.

Drude Emilie Holm Ehn; Amalia De Götzen; Luca Simeone; Nicola Morelli

Do they (know they) need a service designer? An investigation of service design capabilities through the lens of the market.

Drude Emilie Holm Ehn, Amalia De Götzen, Luca Simeone, Nicola Morelli

Research output: Contribution to book/anthology/report/conference proceeding › Article in proceeding › Research › peer-review

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Abstract

Freshly graduated service designers are often struggling to align with the expectations that companies have when they are looking for a service designer. The understanding of what service design is, which capabilities a service designer has and how these capabilities can create value for the company can be very different, making it difficult for the inexperienced job seeker to even find the right job offer. In this paper, we investigate if there is a more general misalignment between academia and the market in the definition of service design capabilities, by analysing a consistent pool of job offers in the area of service design.

Original language	English
Title of host publication	ServDes.2020 Tensions, Paradoxes and Plurality Conference Proceedings, 2-5th February 2021, Melbourne, Australia
Publisher	Linköping University. Linköping
Publication date	22 Dec 2020
ISBN (Electronic)	978-91-7929-779-4
Publication status	Published - 22 Dec 2020
Event	ServDes.2020 conference - Melbourne, Australia Duration: 2 Feb 2021 → 5 Feb 2021 https://servdes2020.org/

Conference

Conference	ServDes.2020 conference
Country/Territory	Australia
City	Melbourne
Period	02/02/2021 → 05/02/2021
Internet address	https://servdes2020.org/

Series	Linköping Electronic Conference Proceedings
Volume	173
ISSN	1650-3686

Keywords

Design Capabilities
Service Design
Job Market

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Open Access articleFinal published version, 1.17 MBLicence: CC BY-NC 4.0

https://ep.liu.se/ecp/173/037/ecp20173037.pdfLicence: CC BY-NC 4.0

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Ehn, D. E. H., De Götzen, A., Simeone, L., & Morelli, N. (2020). Do they (know they) need a service designer? An investigation of service design capabilities through the lens of the market. In ServDes.2020 Tensions, Paradoxes and Plurality Conference Proceedings, 2-5th February 2021, Melbourne, Australia Linköping University. Linköping. https://ep.liu.se/ecp/173/037/ecp20173037.pdf

Ehn, Drude Emilie Holm ; De Götzen, Amalia ; Simeone, Luca et al. / Do they (know they) need a service designer? An investigation of service design capabilities through the lens of the market. ServDes.2020 Tensions, Paradoxes and Plurality Conference Proceedings, 2-5th February 2021, Melbourne, Australia. Linköping University. Linköping, 2020. (Linköping Electronic Conference Proceedings, Vol. 173).

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abstract = "Freshly graduated service designers are often struggling to align with the expectations that companies have when they are looking for a service designer. The understanding of what service design is, which capabilities a service designer has and how these capabilities can create value for the company can be very different, making it difficult for the inexperienced job seeker to even find the right job offer. In this paper, we investigate if there is a more general misalignment between academia and the market in the definition of service design capabilities, by analysing a consistent pool of job offers in the area of service design.",

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Ehn, DEH, De Götzen, A , Simeone, L & Morelli, N 2020, Do they (know they) need a service designer? An investigation of service design capabilities through the lens of the market. in ServDes.2020 Tensions, Paradoxes and Plurality Conference Proceedings, 2-5th February 2021, Melbourne, Australia. Linköping University. Linköping, Linköping Electronic Conference Proceedings, vol. 173, ServDes.2020 conference, Melbourne, Australia, 02/02/2021. <https://ep.liu.se/ecp/173/037/ecp20173037.pdf>

Do they (know they) need a service designer? An investigation of service design capabilities through the lens of the market. / Ehn, Drude Emilie Holm; De Götzen, Amalia ; Simeone, Luca et al.
ServDes.2020 Tensions, Paradoxes and Plurality Conference Proceedings, 2-5th February 2021, Melbourne, Australia. Linköping University. Linköping, 2020. (Linköping Electronic Conference Proceedings, Vol. 173).

Research output: Contribution to book/anthology/report/conference proceeding › Article in proceeding › Research › peer-review

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T1 - Do they (know they) need a service designer? An investigation of service design capabilities through the lens of the market.

AU - Ehn, Drude Emilie Holm

AU - De Götzen, Amalia

AU - Simeone, Luca

AU - Morelli, Nicola

PY - 2020/12/22

Y1 - 2020/12/22

N2 - Freshly graduated service designers are often struggling to align with the expectations that companies have when they are looking for a service designer. The understanding of what service design is, which capabilities a service designer has and how these capabilities can create value for the company can be very different, making it difficult for the inexperienced job seeker to even find the right job offer. In this paper, we investigate if there is a more general misalignment between academia and the market in the definition of service design capabilities, by analysing a consistent pool of job offers in the area of service design.

AB - Freshly graduated service designers are often struggling to align with the expectations that companies have when they are looking for a service designer. The understanding of what service design is, which capabilities a service designer has and how these capabilities can create value for the company can be very different, making it difficult for the inexperienced job seeker to even find the right job offer. In this paper, we investigate if there is a more general misalignment between academia and the market in the definition of service design capabilities, by analysing a consistent pool of job offers in the area of service design.

KW - Design Capabilities

KW - Service Design

KW - Job Market

M3 - Article in proceeding

T3 - Linköping Electronic Conference Proceedings

BT - ServDes.2020 Tensions, Paradoxes and Plurality Conference Proceedings, 2-5th February 2021, Melbourne, Australia

PB - Linköping University. Linköping

T2 - ServDes.2020 conference

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ER -

Ehn DEH, De Götzen A , Simeone L , Morelli N. Do they (know they) need a service designer? An investigation of service design capabilities through the lens of the market. In ServDes.2020 Tensions, Paradoxes and Plurality Conference Proceedings, 2-5th February 2021, Melbourne, Australia. Linköping University. Linköping. 2020. (Linköping Electronic Conference Proceedings, Vol. 173).

Do they (know they) need a service designer? An investigation of service design capabilities through the lens of the market.

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