Domestic Robots and the Dream of Automation: Understanding Human Interaction and Intervention

Eike Schneiders; Anne Marie Kanstrup; Jesper Kjeldskov; Mikael B. Skov

doi:10.1145/3411764.3445629

Domestic Robots and the Dream of Automation: Understanding Human Interaction and Intervention

Eike Schneiders, Anne Marie Kanstrup, Jesper Kjeldskov, Mikael B. Skov

Research output: Contribution to book/anthology/report/conference proceeding › Article in proceeding › Research › peer-review

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Abstract

Domestic robots such as vacuum cleaners or lawnmowers are becoming popular consumer products in private homes, but while current HCI research on domestic robots has highlighted for example personalisation, long-term effects, or design guidelines, little attention has been paid to automation. To address this, we conducted a qualitative study with 24 participants in private households using interviews, contextual technology tours, and robot deployment. Through thematic analysis we identified three themes related to 1) work routines and automation, 2) domestic robot automation and the physical environment, as well as 3) interaction and breakdown intervention. We present an empirical understanding of how task automation using domestic robots can be implemented in the home. Lastly, we discuss our findings in relation to existing literature and highlight three opportunities for improved task automation using domestic robots for future research.

Original language	English
Title of host publication	CHI 2021 - Proceedings of the 2021 CHI Conference on Human Factors in Computing Systems : Making Waves, Combining Strengths
Number of pages	13
Publisher	Association for Computing Machinery
Publication date	9 May 2021
Article number	214
ISBN (Electronic)	978-1-4503-8096-6
DOIs	https://doi.org/10.1145/3411764.3445629
Publication status	Published - 9 May 2021
Event	CHI Conference on Human Factors in Computing Systems (CHI ’21) - Yokohama, Japan Duration: 8 May 2021 → 13 May 2021

Conference

Conference	CHI Conference on Human Factors in Computing Systems (CHI ’21)
Country/Territory	Japan
City	Yokohama
Period	08/05/2021 → 13/05/2021

Keywords

human-robot interaction
domestic robots
domestic robot automation
interventions to domestic robot breakdown

Access to Document

10.1145/3411764.3445629

Domestic_Robots_and_the_Dream_of_Automation_SchneidersAccepted author manuscript, 3.48 MBLicence: CC BY 4.0

Cite this

Schneiders, E., Kanstrup, A. M., Kjeldskov, J., & Skov, M. B. (2021). Domestic Robots and the Dream of Automation: Understanding Human Interaction and Intervention. In CHI 2021 - Proceedings of the 2021 CHI Conference on Human Factors in Computing Systems: Making Waves, Combining Strengths [214] Association for Computing Machinery. https://doi.org/10.1145/3411764.3445629

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abstract = "Domestic robots such as vacuum cleaners or lawnmowers are becoming popular consumer products in private homes, but while current HCI research on domestic robots has highlighted for example personalisation, long-term effects, or design guidelines, little attention has been paid to automation. To address this, we conducted a qualitative study with 24 participants in private households using interviews, contextual technology tours, and robot deployment. Through thematic analysis we identified three themes related to 1) work routines and automation, 2) domestic robot automation and the physical environment, as well as 3) interaction and breakdown intervention. We present an empirical understanding of how task automation using domestic robots can be implemented in the home. Lastly, we discuss our findings in relation to existing literature and highlight three opportunities for improved task automation using domestic robots for future research.",

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Schneiders, E , Kanstrup, AM , Kjeldskov, J & Skov, MB 2021, Domestic Robots and the Dream of Automation: Understanding Human Interaction and Intervention. in CHI 2021 - Proceedings of the 2021 CHI Conference on Human Factors in Computing Systems: Making Waves, Combining Strengths., 214, Association for Computing Machinery, CHI Conference on Human Factors in Computing Systems (CHI ’21), Yokohama, Japan, 08/05/2021. https://doi.org/10.1145/3411764.3445629

Domestic Robots and the Dream of Automation : Understanding Human Interaction and Intervention. / Schneiders, Eike ; Kanstrup, Anne Marie ; Kjeldskov, Jesper ; Skov, Mikael B.

CHI 2021 - Proceedings of the 2021 CHI Conference on Human Factors in Computing Systems: Making Waves, Combining Strengths. Association for Computing Machinery, 2021. 214.

Research output: Contribution to book/anthology/report/conference proceeding › Article in proceeding › Research › peer-review

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T1 - Domestic Robots and the Dream of Automation

T2 - CHI Conference on Human Factors in Computing Systems (CHI ’21)

AU - Schneiders, Eike

AU - Kanstrup, Anne Marie

AU - Kjeldskov, Jesper

AU - Skov, Mikael B.

PY - 2021/5/9

Y1 - 2021/5/9

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AB - Domestic robots such as vacuum cleaners or lawnmowers are becoming popular consumer products in private homes, but while current HCI research on domestic robots has highlighted for example personalisation, long-term effects, or design guidelines, little attention has been paid to automation. To address this, we conducted a qualitative study with 24 participants in private households using interviews, contextual technology tours, and robot deployment. Through thematic analysis we identified three themes related to 1) work routines and automation, 2) domestic robot automation and the physical environment, as well as 3) interaction and breakdown intervention. We present an empirical understanding of how task automation using domestic robots can be implemented in the home. Lastly, we discuss our findings in relation to existing literature and highlight three opportunities for improved task automation using domestic robots for future research.

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Domestic Robots and the Dream of Automation: Understanding Human Interaction and Intervention

Abstract

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Keywords

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Non-Dyadic Human-Robot Interaction: Tasks and Roles during Collaboration

ACM CHI 2021 Conference on Human Factors in Computing Systems

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Domestic Robots and the Dream of Automation: Understanding Human Interaction and Intervention

Abstract

Conference

Keywords

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Non-Dyadic Human-Robot Interaction: Tasks and Roles during Collaboration

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ACM CHI 2021 Conference on Human Factors in Computing Systems

Cite this