Abstract
What makes the digitization of either a government service or a portfolio of government services successful? What elements has to be in place to enable the digitization and delivery of government services? In the course of investigation conducted in a current EU project, it was evident that the successful interplay between institutions, the technology and that government service that makes the digitization of such a service possible. If this interplay does not succeed, then the government service will not be digitized. This feedback was revealed in an archival research backed by the theory of institutions as promoted by W.R Scott. The archival research reveals initiatives ranging from the 1800s until date; and how the successful interplay of Institutions, government services and technology resulted in the digitization of either individual government services or a portfolio of government services.
| Original language | English |
|---|---|
| Title of host publication | E-Government : Perspectives, Challenges and Opportunities |
| Editors | Anil Sieben |
| Place of Publication | Hauppauge, NY, USA |
| Publisher | Nova Science Publishers |
| Publication date | 2020 |
| Chapter | 1 |
| ISBN (Print) | 9781536175639 |
| Publication status | Published - 2020 |
Keywords
- e-government
- institution
- institutional theory, international retailing, foreign market entry, isomorphism
- Institutional Theory
- Technology
- Technology Acceptance
- Technology Adoption
- Digital
- Digitalization
- Digital transformation
- Electronic government
- Government