Governing and Managing Customer-initiated Engineering Change – An in-depth case study of a global industrial supplier

Anita Friis Sommer, Simon Haahr Storbjerg, Iskra Dukovska-Popovska, Kenn Steger-Jensen

Research output: Contribution to book/anthology/report/conference proceedingArticle in proceedingResearchpeer-review

Abstract

Engineering change management is managing an alteration made to the technical system and/or its related value chain processes and documentation that has already been released during the product and process design process. The change can either emerge during the process or be initiated internally or externally by for instance customers. Managing initiated engineering changes is a vital source for improving product performance and radically reducing change costs. Customer-initiated engineering change is an area growing in importance decreasing product life cycles and increasing demand for customisation. Through an in-depth case study, this paper investigates which process and what governance setup is appropriate to manage customer initiated engineering changes, referred to as request management. The paper includes a proposal for a request management framework and a task-based iterative process model based on existing engineering change management theory and case study findings.
Original languageEnglish
Title of host publicationAdvances in Production Management Systems : Sustainable Production and Service Supply Chains
EditorsVittal Prabhu, Marco Taisch, Dimitris Kiritsis
Number of pages8
Volume414
Place of PublicationSpringer Berlin Heidelberg
PublisherSpringer Publishing Company
Publication date2013
Pages370-382
ISBN (Print)978-3-642-41265-3
ISBN (Electronic)978-3-642-41266-0
DOIs
Publication statusPublished - 2013
EventInternational Conference on Advances in Production Management Systems 2013 - State College, Pennsylvania, Penn State, United States
Duration: 9 Sep 201312 Sep 2013

Conference

ConferenceInternational Conference on Advances in Production Management Systems 2013
LocationState College, Pennsylvania
CountryUnited States
CityPenn State
Period09/09/201312/09/2013
SeriesIFIP AICT - Advances in Information and Communication technology
Volume414
ISSN1868-4238

Cite this

Sommer, A. F., Storbjerg, S. H., Dukovska-Popovska, I., & Steger-Jensen, K. (2013). Governing and Managing Customer-initiated Engineering Change – An in-depth case study of a global industrial supplier. In V. Prabhu, M. Taisch, & D. Kiritsis (Eds.), Advances in Production Management Systems: Sustainable Production and Service Supply Chains (Vol. 414, pp. 370-382). Springer Berlin Heidelberg: Springer Publishing Company. IFIP AICT - Advances in Information and Communication technology, Vol.. 414 https://doi.org/10.1007/978-3-642-41266-0_45
Sommer, Anita Friis ; Storbjerg, Simon Haahr ; Dukovska-Popovska, Iskra ; Steger-Jensen, Kenn. / Governing and Managing Customer-initiated Engineering Change – An in-depth case study of a global industrial supplier. Advances in Production Management Systems: Sustainable Production and Service Supply Chains. editor / Vittal Prabhu ; Marco Taisch ; Dimitris Kiritsis. Vol. 414 Springer Berlin Heidelberg : Springer Publishing Company, 2013. pp. 370-382 (IFIP AICT - Advances in Information and Communication technology, Vol. 414).
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Sommer, AF, Storbjerg, SH, Dukovska-Popovska, I & Steger-Jensen, K 2013, Governing and Managing Customer-initiated Engineering Change – An in-depth case study of a global industrial supplier. in V Prabhu, M Taisch & D Kiritsis (eds), Advances in Production Management Systems: Sustainable Production and Service Supply Chains. vol. 414, Springer Publishing Company, Springer Berlin Heidelberg, IFIP AICT - Advances in Information and Communication technology, vol. 414, pp. 370-382, Penn State, United States, 09/09/2013. https://doi.org/10.1007/978-3-642-41266-0_45

Governing and Managing Customer-initiated Engineering Change – An in-depth case study of a global industrial supplier. / Sommer, Anita Friis; Storbjerg, Simon Haahr; Dukovska-Popovska, Iskra; Steger-Jensen, Kenn.

Advances in Production Management Systems: Sustainable Production and Service Supply Chains. ed. / Vittal Prabhu; Marco Taisch; Dimitris Kiritsis. Vol. 414 Springer Berlin Heidelberg : Springer Publishing Company, 2013. p. 370-382 (IFIP AICT - Advances in Information and Communication technology, Vol. 414).

Research output: Contribution to book/anthology/report/conference proceedingArticle in proceedingResearchpeer-review

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AB - Engineering change management is managing an alteration made to the technical system and/or its related value chain processes and documentation that has already been released during the product and process design process. The change can either emerge during the process or be initiated internally or externally by for instance customers. Managing initiated engineering changes is a vital source for improving product performance and radically reducing change costs. Customer-initiated engineering change is an area growing in importance decreasing product life cycles and increasing demand for customisation. Through an in-depth case study, this paper investigates which process and what governance setup is appropriate to manage customer initiated engineering changes, referred to as request management. The paper includes a proposal for a request management framework and a task-based iterative process model based on existing engineering change management theory and case study findings.

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Sommer AF, Storbjerg SH, Dukovska-Popovska I, Steger-Jensen K. Governing and Managing Customer-initiated Engineering Change – An in-depth case study of a global industrial supplier. In Prabhu V, Taisch M, Kiritsis D, editors, Advances in Production Management Systems: Sustainable Production and Service Supply Chains. Vol. 414. Springer Berlin Heidelberg: Springer Publishing Company. 2013. p. 370-382. (IFIP AICT - Advances in Information and Communication technology, Vol. 414). https://doi.org/10.1007/978-3-642-41266-0_45