How to audit a business process excellence implementation?

Niels Rytter, Torben Knudby, K.H. Tan, Rikke Vestergaard Matthiesen, C. Voss

Research output: Contribution to book/anthology/report/conference proceedingConference abstract in proceedingResearch

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Abstract

Adopting Business Process Excellence (BPEX) practices successfully might appear straight forward, but studies report that few firms achieve the desired objectives. They produce islands of improvements, but fail to sustain the more long term effort and reap the full benefits of their investments. To address the gap, this paper presents a new, integrative BPEX audit method which organizations can use to benchmark their ongoing implementation efforts and results, evaluate progress, and identify specific actions to be done with the aim of developing not only a short term impact, but also long term sustainability of results and improvements.
Original languageEnglish
Title of host publication18th International Annual EurOMA Conference on Exploring Interfaces : Book of abstracts
Number of pages1
PublisherCambridge University Press
Publication date2011
Pages76-76
ISBN (Print)978-1-902546-93-3
Publication statusPublished - 2011
Event18th Annual Euroma Conference - Cambridge, United Kingdom
Duration: 3 Jul 20116 Jul 2011

Conference

Conference18th Annual Euroma Conference
Country/TerritoryUnited Kingdom
CityCambridge
Period03/07/201106/07/2011

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