Abstract
Adopting Business Process Excellence (BPEX) practices successfully might appear straight forward, but studies report that few firms achieve the desired objectives. They produce islands of improvements, but fail to sustain the more long term effort and reap the full benefits of their investments. To address the gap, this paper presents a new, integrative BPEX audit method which organizations can use to benchmark their ongoing implementation efforts and results, evaluate progress, and identify specific actions to be done with the aim of developing not only a short term impact, but also long term sustainability of results and improvements.
Original language | English |
---|---|
Title of host publication | 18th International Annual EurOMA Conference on Exploring Interfaces : Book of abstracts |
Number of pages | 1 |
Publisher | Cambridge University Press |
Publication date | 2011 |
Pages | 76-76 |
ISBN (Print) | 978-1-902546-93-3 |
Publication status | Published - 2011 |
Event | 18th Annual Euroma Conference - Cambridge, United Kingdom Duration: 3 Jul 2011 → 6 Jul 2011 |
Conference
Conference | 18th Annual Euroma Conference |
---|---|
Country/Territory | United Kingdom |
City | Cambridge |
Period | 03/07/2011 → 06/07/2011 |