What's a robot doing in the Citizen Service Centre?

Søren Tranberg Hansen, Karl Damkjær Hansen

Research output: Contribution to book/anthology/report/conference proceedingArticle in proceedingResearchpeer-review

Abstract

This demo is the result of a two-day evaluation of a humanoid robot in a Danish citizens service centre. Due to COVID-19, the goal was to reduce the number of personal contacts between staff and visitors in the centre using verbal interaction with the robot. The robot was pre-programmed with a number of typical questions and answers related to the center. A total of 263 citizens attended the centre during the two days. Visitors would have to pass the robot to enter the center, and is was estimated that 5 percent of the visitors interacted with the robot. The most common interaction patterns were greetings and casual chatting, although questions about the facilities at the centre were also observed. However, most visitors ignored the robot and focused on their scheduled appointment.
Translated title of the contributionHvad laver en robot i borgerservice?
Original languageEnglish
Title of host publicationHRI '21 - Companion of the 2021 ACM/IEEE International Conference on Human-Robot Interaction
Number of pages3
PublisherAssociation for Computing Machinery
Publication dateMar 2021
Pages677–679
Article number3447273
ISBN (Electronic)978-1-4503-8290-8
DOIs
Publication statusPublished - Mar 2021
EventHRI '21 Companion: Companion of the 2021 ACM/IEEE International Conference on Human-Robot Interaction - Boulder, United States
Duration: 8 Mar 202111 Mar 2021

Conference

ConferenceHRI '21 Companion: Companion of the 2021 ACM/IEEE International Conference on Human-Robot Interaction
Country/TerritoryUnited States
CityBoulder
Period08/03/202111/03/2021

Keywords

  • Autonomy
  • Covid-19
  • Human-robot-interaction
  • Humanoid
  • Mobile robot
  • Service robots
  • Voice-recognition

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