Improve Business Results by Learning from Experience in Proactive Reviews: Find Solutions to Complex Problems

Ditte Kolbæk

    Research output: Contribution to book/anthology/report/conference proceedingBook chapterResearchpeer-review

    Abstract

    This article aims to provide a theoretically based and proven educational design for lessons learned. Called a Proactive Review, this educational design is exemplified in a case study of a global information technology company classified as big business, where Proactive Reviews were developed and implemented in over 40 countries. This article explores how employees who solve a task together can learn from the experience and share this learning with relevant colleagues to improve work practices, services, and/or products. This article describes the format of Proactive Reviews, suggestions for starting points called PR Triggers, and the four roles involved—the participant, sponsor, top management, and facilitator. The tangible and intangible results of Proactive Reviews are presented, with their impacts on the participants; their teams; and the organization’s products, services, and/or work practices. Finally, the article provides recommendations for implementing and maintaining Proactive Reviews in organizations.
    Original languageEnglish
    Title of host publicationStrategic Collaborative Innovations in Organizational Systems
    EditorsMambo Mupepi, Robert Costello
    Number of pages28
    PublisherIGI global
    Publication dateDec 2018
    Pages52-79
    Chapter3
    ISBN (Print)9781522573906
    ISBN (Electronic)9781522573913, 1522573909
    DOIs
    Publication statusPublished - Dec 2018
    SeriesResearch Essentials Collection

    Keywords

    • Lessons Learned
    • Workplace Learning
    • Big Business
    • Proactive Review
    • Classes of Learning
    • Facilitation
    • High Tech
    • Work Practices
    • Knowledge Creation
    • Organizational Learning
    • Learning from Experience

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