Infrastructuring In Digital Transformation: An Action Case Study Of District Heating

Michael Kvist Svangren, Alisa Ananjeva, John Stouby Persson, Louise Krog Elmegaard Mouritsen, Peter Axel Nielsen, Karl Sperling

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Digital transformation is reshaping the public sector’s provision of the physical, information, and human infrastructures that make a society function. Therefore, we need to understand and help support the infrastructuring that different stakeholders do in a digital transformation to make digital infrastructure work. Against this backdrop, we report a two-year action case study of the digitalization of district-heating infrastructure in a Danish municipality. From our engagement in the development and diffusion of smart metering and a personal energy assistant for 39.830 households, we analyze three defining types of infrastructuring in this digital transformation: 1) Digitalizing heat supply metering, 2) Digitalizing consumers’ heating practices, and 3) Digitalizing through partnering. We explain how digital transformation has two-way relationships to the stakeholders’ infrastructuring work and breakdowns that make digital infrastructure visible. Finally, drawing upon the extant research, we discuss how our study contributes to the research on digital transformation in the public sector.
Original languageEnglish
Title of host publication29th European Conference of Information Systems : Human Values Crisis in a Digitizing World
PublisherAssociation for Information Systems
Publication date2021
Article number1189
ISBN (Electronic)978-1-7336325-6-0
Publication statusPublished - 2021
EventECIS 2021 29th European Conference on Information Systems - Marrakech, Morocco
Duration: 14 Jun 202116 Jun 2021


ConferenceECIS 2021 29th European Conference on Information Systems

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