Abstract
The pupose of the paper is to develop a framework for analyzing the dynamics of innovations emanating from the ICT-based service encounters. Many innovations are based on the direct encounter between employees and customers, and the paper aims to extend the analysis of such encounters to ICT-based encounters.
| Translated title of the contribution | Innovation fra det IKT-baserede kundemøde |
|---|---|
| Original language | English |
| Journal | Digital Policy, Regulation and Governance |
| Volume | 14 |
| Issue number | 2 |
| Pages (from-to) | 42-56 |
| Number of pages | 15 |
| ISSN | 1463-6697 |
| DOIs | |
| Publication status | Published - 2012 |