Internationalization of e-Government Services

Research output: Contribution to book/anthology/report/conference proceedingArticle in proceedingResearchpeer-review

Abstract

This paper is about the challenges and barriers in the internationalization of e-government (G2B) in the Baltic Sea Region and the European Union. The study is supported by qualitative and quantitative empirical data. The quantitative empirical data include 60 interviews with international companies operating in the Baltic Sea Region. The research is made as a part of the WP3 of an EU funded Interreg project DIGINNO. Empirical data for the qualitative study was elicited from the Danish/German Cross-Border service, The Region Sønderjylland- Schleswig and the Danish/Swedish cross border service, Øresunddirekt. The findings of the first study points to language, online identification/authentication, document recognition and national regulations as the major barriers. The second study points to the lack of institutional legitimacy for the internationalization of EU G2B services as a barrier to G2B cross border service delivery between the member states. This paper calls for a regulative institution that will support the current technical efforts aimed at the internationalization of G2B e-government services.
Original languageEnglish
Title of host publication11th CMI International Conference: Prospects and Challenges Towards Developing a Digital Economy within the EU
Number of pages13
PublisherIEEE
Publication dateJan 2019
Pages19-31
Chapter4
ISBN (Print)978-1-7281-0444-7
ISBN (Electronic)978-1-7281-0444-7
DOIs
Publication statusPublished - Jan 2019
Event11TH CMI INTERNATIONAL CONFERENCE - København, Denmark
Duration: 29 Nov 201830 Nov 2018
https://www.conf.cmi.aau.dk/11th+CMI+Conference+2018/

Conference

Conference11TH CMI INTERNATIONAL CONFERENCE
CountryDenmark
CityKøbenhavn
Period29/11/201830/11/2018
Internet address

Fingerprint

Cross-border
Empirical data
Government services
Internationalization
Electronic government
Baltic Sea
Legitimacy
Authentication
Language
Service delivery
Qualitative study
European Union

Keywords

  • government
  • internationalization
  • Internationalization of Firms
  • e-Governance
  • e-Government
  • digitalization
  • Digitization
  • G2B
  • Government to Business
  • Digital economy
  • Digital services
  • e services

Cite this

Williams, I., Falch, M., & Tadayoni, R. (2019). Internationalization of e-Government Services. In 11th CMI International Conference: Prospects and Challenges Towards Developing a Digital Economy within the EU (pp. 19-31). IEEE. https://doi.org/10.1109/PCTDDE.2018.8624828
Williams, Idongesit ; Falch, Morten ; Tadayoni, Reza. / Internationalization of e-Government Services. 11th CMI International Conference: Prospects and Challenges Towards Developing a Digital Economy within the EU. IEEE, 2019. pp. 19-31
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Williams, I, Falch, M & Tadayoni, R 2019, Internationalization of e-Government Services. in 11th CMI International Conference: Prospects and Challenges Towards Developing a Digital Economy within the EU. IEEE, pp. 19-31, 11TH CMI INTERNATIONAL CONFERENCE, København, Denmark, 29/11/2018. https://doi.org/10.1109/PCTDDE.2018.8624828

Internationalization of e-Government Services. / Williams, Idongesit; Falch, Morten; Tadayoni, Reza.

11th CMI International Conference: Prospects and Challenges Towards Developing a Digital Economy within the EU. IEEE, 2019. p. 19-31.

Research output: Contribution to book/anthology/report/conference proceedingArticle in proceedingResearchpeer-review

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AB - This paper is about the challenges and barriers in the internationalization of e-government (G2B) in the Baltic Sea Region and the European Union. The study is supported by qualitative and quantitative empirical data. The quantitative empirical data include 60 interviews with international companies operating in the Baltic Sea Region. The research is made as a part of the WP3 of an EU funded Interreg project DIGINNO. Empirical data for the qualitative study was elicited from the Danish/German Cross-Border service, The Region Sønderjylland- Schleswig and the Danish/Swedish cross border service, Øresunddirekt. The findings of the first study points to language, online identification/authentication, document recognition and national regulations as the major barriers. The second study points to the lack of institutional legitimacy for the internationalization of EU G2B services as a barrier to G2B cross border service delivery between the member states. This paper calls for a regulative institution that will support the current technical efforts aimed at the internationalization of G2B e-government services.

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Williams I, Falch M, Tadayoni R. Internationalization of e-Government Services. In 11th CMI International Conference: Prospects and Challenges Towards Developing a Digital Economy within the EU. IEEE. 2019. p. 19-31 https://doi.org/10.1109/PCTDDE.2018.8624828