Internationalization of e-Government Services

Idongesit Williams; Morten Falch; Reza Tadayoni

doi:10.1109/PCTDDE.2018.8624828

Internationalization of e-Government Services

Idongesit Williams, Morten Falch, Reza Tadayoni

Research output: Contribution to book/anthology/report/conference proceeding › Article in proceeding › Research › peer-review

3 Citations (Scopus)

Abstract

This paper is about the challenges and barriers in the internationalization of e-government (G2B) in the Baltic Sea Region and the European Union. The study is supported by qualitative and quantitative empirical data. The quantitative empirical data include 60 interviews with international companies operating in the Baltic Sea Region. The research is made as a part of the WP3 of an EU funded Interreg project DIGINNO. Empirical data for the qualitative study was elicited from the Danish/German Cross-Border service, The Region Sønderjylland- Schleswig and the Danish/Swedish cross border service, Øresunddirekt. The findings of the first study points to language, online identification/authentication, document recognition and national regulations as the major barriers. The second study points to the lack of institutional legitimacy for the internationalization of EU G2B services as a barrier to G2B cross border service delivery between the member states. This paper calls for a regulative institution that will support the current technical efforts aimed at the internationalization of G2B e-government services.

Original language	English
Title of host publication	11th CMI International Conference: Prospects and Challenges Towards Developing a Digital Economy within the EU : Prospects and Challenges Towards Developing a Digital Economy within the EU, PCTDDE 2018
Number of pages	13
Publisher	IEEE
Publication date	23 Jan 2019
Pages	19-31
Article number	8624828
Chapter	4
ISBN (Print)	978-1-7281-0444-7
ISBN (Electronic)	978-1-7281-0444-7
DOIs	https://doi.org/10.1109/PCTDDE.2018.8624828
Publication status	Published - 23 Jan 2019
Event	11th CMI International Conference on Prospects and Challenges Towards Developing a Digital Economy within the EU, PCTDDE 2018 - Copenhagen, Denmark Duration: 29 Nov 2018 → 30 Nov 2018

Conference

Conference	11th CMI International Conference on Prospects and Challenges Towards Developing a Digital Economy within the EU, PCTDDE 2018
Country/Territory	Denmark
City	Copenhagen
Period	29/11/2018 → 30/11/2018

Keywords

government
internationalization
Internationalization of Firms
e-Governance
e-Government
digitalization
Digitization
G2B
Government to Business
Digital economy
Digital services
e services

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10.1109/PCTDDE.2018.8624828

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Williams, I., Falch, M., & Tadayoni, R. (2019). Internationalization of e-Government Services. In 11th CMI International Conference: Prospects and Challenges Towards Developing a Digital Economy within the EU: Prospects and Challenges Towards Developing a Digital Economy within the EU, PCTDDE 2018 (pp. 19-31). Article 8624828 IEEE. https://doi.org/10.1109/PCTDDE.2018.8624828

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title = "Internationalization of e-Government Services",

abstract = "This paper is about the challenges and barriers in the internationalization of e-government (G2B) in the Baltic Sea Region and the European Union. The study is supported by qualitative and quantitative empirical data. The quantitative empirical data include 60 interviews with international companies operating in the Baltic Sea Region. The research is made as a part of the WP3 of an EU funded Interreg project DIGINNO. Empirical data for the qualitative study was elicited from the Danish/German Cross-Border service, The Region S{\o}nderjylland- Schleswig and the Danish/Swedish cross border service, {\O}resunddirekt. The findings of the first study points to language, online identification/authentication, document recognition and national regulations as the major barriers. The second study points to the lack of institutional legitimacy for the internationalization of EU G2B services as a barrier to G2B cross border service delivery between the member states. This paper calls for a regulative institution that will support the current technical efforts aimed at the internationalization of G2B e-government services.",

keywords = "government, internationalization, Internationalization of Firms, e-Governance, e-Government, digitalization, Digitization, G2B, Government to Business, Digital economy, Digital services, e services",

author = "Idongesit Williams and Morten Falch and Reza Tadayoni",

year = "2019",

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doi = "10.1109/PCTDDE.2018.8624828",

language = "English",

isbn = "978-1-7281-0444-7",

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booktitle = "11th CMI International Conference: Prospects and Challenges Towards Developing a Digital Economy within the EU",

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Williams, I, Falch, M & Tadayoni, R 2019, Internationalization of e-Government Services. in 11th CMI International Conference: Prospects and Challenges Towards Developing a Digital Economy within the EU: Prospects and Challenges Towards Developing a Digital Economy within the EU, PCTDDE 2018., 8624828, IEEE, pp. 19-31, 11th CMI International Conference on Prospects and Challenges Towards Developing a Digital Economy within the EU, PCTDDE 2018, Copenhagen, Denmark, 29/11/2018. https://doi.org/10.1109/PCTDDE.2018.8624828

Internationalization of e-Government Services. / Williams, Idongesit; Falch, Morten ; Tadayoni, Reza.
11th CMI International Conference: Prospects and Challenges Towards Developing a Digital Economy within the EU: Prospects and Challenges Towards Developing a Digital Economy within the EU, PCTDDE 2018. IEEE, 2019. p. 19-31 8624828.

Research output: Contribution to book/anthology/report/conference proceeding › Article in proceeding › Research › peer-review

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AU - Falch, Morten

AU - Tadayoni, Reza

PY - 2019/1/23

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N2 - This paper is about the challenges and barriers in the internationalization of e-government (G2B) in the Baltic Sea Region and the European Union. The study is supported by qualitative and quantitative empirical data. The quantitative empirical data include 60 interviews with international companies operating in the Baltic Sea Region. The research is made as a part of the WP3 of an EU funded Interreg project DIGINNO. Empirical data for the qualitative study was elicited from the Danish/German Cross-Border service, The Region Sønderjylland- Schleswig and the Danish/Swedish cross border service, Øresunddirekt. The findings of the first study points to language, online identification/authentication, document recognition and national regulations as the major barriers. The second study points to the lack of institutional legitimacy for the internationalization of EU G2B services as a barrier to G2B cross border service delivery between the member states. This paper calls for a regulative institution that will support the current technical efforts aimed at the internationalization of G2B e-government services.

AB - This paper is about the challenges and barriers in the internationalization of e-government (G2B) in the Baltic Sea Region and the European Union. The study is supported by qualitative and quantitative empirical data. The quantitative empirical data include 60 interviews with international companies operating in the Baltic Sea Region. The research is made as a part of the WP3 of an EU funded Interreg project DIGINNO. Empirical data for the qualitative study was elicited from the Danish/German Cross-Border service, The Region Sønderjylland- Schleswig and the Danish/Swedish cross border service, Øresunddirekt. The findings of the first study points to language, online identification/authentication, document recognition and national regulations as the major barriers. The second study points to the lack of institutional legitimacy for the internationalization of EU G2B services as a barrier to G2B cross border service delivery between the member states. This paper calls for a regulative institution that will support the current technical efforts aimed at the internationalization of G2B e-government services.

KW - government

KW - internationalization

KW - Internationalization of Firms

KW - e-Governance

KW - e-Government

KW - digitalization

KW - Digitization

KW - G2B

KW - Government to Business

KW - Digital economy

KW - Digital services

KW - e services

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M3 - Article in proceeding

AN - SCOPUS:85062709303

SN - 978-1-7281-0444-7

SP - 19

EP - 31

BT - 11th CMI International Conference: Prospects and Challenges Towards Developing a Digital Economy within the EU

PB - IEEE

T2 - 11th CMI International Conference on Prospects and Challenges Towards Developing a Digital Economy within the EU, PCTDDE 2018

Y2 - 29 November 2018 through 30 November 2018

ER -

Internationalization of e-Government Services

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