Introducing Walk-alongs in Visitor Studies: A Mobile Method Approach to Studying User Experience

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1 Citation (Scopus)

Abstract

This article introduces the walk-along method as a potential approach to study visitor interactions and experiences in situ. Prompted by the methodological challenges involved in gaining insight into the individual, subjective visitor experience, this article explores the potentials and pros and cons of the mobile, walk-along method. The mobile walk-along method is an open-ended qualitative approach to capturing visitors’ immediate experiences, interpretations, and emotions in the instant of experiencing. This article points to the method’s relevance in visitor studies by drawing on empirical and methodological insights from a visitor study at a science center exhibition about movement and health at the Experimentarium near Copenhagen, Denmark. Based on 34 group walk-alongs (108 visitors), the findings show that the walk-along method can provide an understanding of visitor experience related to visitors’ spatial practice, personal biographies and the social architecture between visitors.
Original languageEnglish
JournalVisitor Studies
Volume21
Issue number2
Pages (from-to)189-210
Number of pages22
ISSN1064-5578
DOIs
Publication statusPublished - 3 Jul 2018

Fingerprint

Health
experience
Visitor Studies
Approaches to Studying
User Experience
Visitor studies
User experience
method
Denmark
emotion
Visitor experience
interpretation
Visitor Experience
interaction
health
Group

Keywords

  • Experience Design
  • Walk along method
  • Museum
  • Science Center
  • qualitative methodology
  • Visitor studies

Cite this

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abstract = "This article introduces the walk-along method as a potential approach to study visitor interactions and experiences in situ. Prompted by the methodological challenges involved in gaining insight into the individual, subjective visitor experience, this article explores the potentials and pros and cons of the mobile, walk-along method. The mobile walk-along method is an open-ended qualitative approach to capturing visitors’ immediate experiences, interpretations, and emotions in the instant of experiencing. This article points to the method’s relevance in visitor studies by drawing on empirical and methodological insights from a visitor study at a science center exhibition about movement and health at the Experimentarium near Copenhagen, Denmark. Based on 34 group walk-alongs (108 visitors), the findings show that the walk-along method can provide an understanding of visitor experience related to visitors’ spatial practice, personal biographies and the social architecture between visitors.",
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Introducing Walk-alongs in Visitor Studies : A Mobile Method Approach to Studying User Experience. / Skov, Mette; Lykke, Marianne; Jantzen, Christian.

In: Visitor Studies, Vol. 21, No. 2, 03.07.2018, p. 189-210.

Research output: Contribution to journalJournal articleResearchpeer-review

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