IT benefits management in local government: A comparative case study

Kenneth Møller Porto Nielsen; Peter Axel Nielsen; John Stouby Persson

IT benefits management in local government: A comparative case study

Kenneth Møller Porto Nielsen, Peter Axel Nielsen, John Stouby Persson

Department of Computer Science

Research output: Contribution to book/anthology/report/conference proceeding › Article in proceeding › Research › peer-review

4 Citations (Scopus)

1345 Downloads (Pure)

Abstract

Information technology (IT) is increasingly presented as a driving force for service and efficiency improvement in local governments. However, achieving these goals in creating value from IT investments is a significant challenge for local government organizations. Practitioners and researchers have proposed numerous approaches to IT benefits management, but our knowledge of current practices and capabilities in local government IT management is still limited. Thus, in this paper we resent an investigation of what characterizes IT benefits management in local government in order to understand and improve current practices. Through a comparative case study of two Danish municipalities, we have analyzed the different characteristics of benefits management. Based on this analysis we propose an initial framework for understanding IT benefits management in local government.

Original language	English
Title of host publication	Proceedings of the 20th European Conference on Information Systems
Number of pages	12
Publisher	AIS Electronic Library
Publication date	2012
Publication status	Published - 2012
Event	European Conference on Information Systems - ESADE Business School, Barcelona, Spain Duration: 10 Jun 2012 → 13 Jun 2012 Conference number: 20

Conference

Conference	European Conference on Information Systems
Number	20
Location	ESADE Business School
Country/Territory	Spain
City	Barcelona
Period	10/06/2012 → 13/06/2012

Series	Proceedings / European Conference on Information Systems (ECIS)
ISSN	x000-0034

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IT Benefits Management in Public organisations a comparative case study final ECIS2012 versionAccepted author manuscript, 271 KB

http://aisel.aisnet.org/ecis2012/135/

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Digital service integration through effective management of IT in Danishmunicipalities - DISIMIT
Kræmmergaard, P., Nielsen, J. A., Bjørnholt, B., Ivang, R., Nielsen, P. A., Hansen, A. M., Rose, J., Persson, J. S., Nielsen, K. M. P., Reinwald, A., Pedersen, K., Müller, S. D., Hansen, L. K. & Jakobsen, C. L.
<ingen navn>
01/01/2009 → 01/07/2012
Project: Research

European Conference on Information Systems
John Stouby Persson (Participant)
10 Jun 2012 → 13 Jun 2012
Activity: Attending an event › Conference organisation or participation

Cite this

@inproceedings{23fae1d0da4941c7944f563f3e5ee2a1,

title = "IT benefits management in local government: A comparative case study",

abstract = "Information technology (IT) is increasingly presented as a driving force for service and efficiency improvement in local governments. However, achieving these goals in creating value from IT investments is a significant challenge for local government organizations. Practitioners and researchers have proposed numerous approaches to IT benefits management, but our knowledge of current practices and capabilities in local government IT management is still limited. Thus, in this paper we resent an investigation of what characterizes IT benefits management in local government in order to understand and improve current practices. Through a comparative case study of two Danish municipalities, we have analyzed the different characteristics of benefits management. Based on this analysis we propose an initial framework for understanding IT benefits management in local government.",

author = "Nielsen, {Kenneth M{\o}ller Porto} and Nielsen, {Peter Axel} and Persson, {John Stouby}",

year = "2012",

language = "English",

series = "Proceedings / European Conference on Information Systems (ECIS)",

booktitle = "Proceedings of the 20th European Conference on Information Systems",

publisher = "AIS Electronic Library",

note = "European Conference on Information Systems, ECIS ; Conference date: 10-06-2012 Through 13-06-2012",

}

Nielsen, KMP, Nielsen, PA & Persson, JS 2012, IT benefits management in local government: A comparative case study. in Proceedings of the 20th European Conference on Information Systems. AIS Electronic Library, Proceedings / European Conference on Information Systems (ECIS), European Conference on Information Systems, Barcelona, Spain, 10/06/2012. <http://aisel.aisnet.org/ecis2012/135/>

IT benefits management in local government: A comparative case study. / Nielsen, Kenneth Møller Porto; Nielsen, Peter Axel ; Persson, John Stouby.
Proceedings of the 20th European Conference on Information Systems. AIS Electronic Library, 2012. (Proceedings / European Conference on Information Systems (ECIS)).

Research output: Contribution to book/anthology/report/conference proceeding › Article in proceeding › Research › peer-review

TY - GEN

T1 - IT benefits management in local government

T2 - European Conference on Information Systems

AU - Nielsen, Kenneth Møller Porto

AU - Nielsen, Peter Axel

AU - Persson, John Stouby

N1 - Conference code: 20

PY - 2012

Y1 - 2012

N2 - Information technology (IT) is increasingly presented as a driving force for service and efficiency improvement in local governments. However, achieving these goals in creating value from IT investments is a significant challenge for local government organizations. Practitioners and researchers have proposed numerous approaches to IT benefits management, but our knowledge of current practices and capabilities in local government IT management is still limited. Thus, in this paper we resent an investigation of what characterizes IT benefits management in local government in order to understand and improve current practices. Through a comparative case study of two Danish municipalities, we have analyzed the different characteristics of benefits management. Based on this analysis we propose an initial framework for understanding IT benefits management in local government.

AB - Information technology (IT) is increasingly presented as a driving force for service and efficiency improvement in local governments. However, achieving these goals in creating value from IT investments is a significant challenge for local government organizations. Practitioners and researchers have proposed numerous approaches to IT benefits management, but our knowledge of current practices and capabilities in local government IT management is still limited. Thus, in this paper we resent an investigation of what characterizes IT benefits management in local government in order to understand and improve current practices. Through a comparative case study of two Danish municipalities, we have analyzed the different characteristics of benefits management. Based on this analysis we propose an initial framework for understanding IT benefits management in local government.

M3 - Article in proceeding

T3 - Proceedings / European Conference on Information Systems (ECIS)

BT - Proceedings of the 20th European Conference on Information Systems

PB - AIS Electronic Library

Y2 - 10 June 2012 through 13 June 2012

ER -

IT benefits management in local government: A comparative case study

Abstract

Conference

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Projects

Digital service integration through effective management of IT in Danishmunicipalities - DISIMIT

Activities

European Conference on Information Systems

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