IT benefits management in local government: A comparative case study

Kenneth Møller Porto Nielsen, Peter Axel Nielsen, John Stouby Persson

Research output: Contribution to book/anthology/report/conference proceedingArticle in proceedingResearchpeer-review

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Abstract

Information technology (IT) is increasingly presented as a driving force for service and efficiency improvement in local governments. However, achieving these goals in creating value from IT investments is a significant challenge for local government organizations. Practitioners and researchers have proposed numerous approaches to IT benefits management, but our knowledge of current practices and capabilities in local government IT management is still limited. Thus, in this paper we resent an investigation of what characterizes IT benefits management in local government in order to understand and improve current practices. Through a comparative case study of two Danish municipalities, we have analyzed the different characteristics of benefits management. Based on this analysis we propose an initial framework for understanding IT benefits management in local government.
Original languageEnglish
Title of host publicationProceedings of the 20th European Conference on Information Systems
Number of pages12
PublisherAIS Electronic Library
Publication date2012
Publication statusPublished - 2012
EventEuropean Conference on Information Systems - ESADE Business School, Barcelona, Spain
Duration: 10 Jun 201213 Jun 2012
Conference number: 20

Conference

ConferenceEuropean Conference on Information Systems
Number20
LocationESADE Business School
Country/TerritorySpain
CityBarcelona
Period10/06/201213/06/2012
SeriesProceedings / European Conference on Information Systems (ECIS)
ISSNx000-0034

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