IT Management in Local Government: Engaged Problem Formulation

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Abstract

The use of information technology (IT) is increasingly important for local governments (municipalities) in adhering to their responsibilities for providing services to citizens and this requires effective IT management. We present an engaged scholarship approach to formulating the IT management problems with local government – not for local government. We define such engaged problem formulation as joint learning and definition of a contemporary and complex problem by researchers and those who experience and know the problem. This engaged problem formulation process was carried out as an initiation of action research and design science research activities at multiple levels in Danish municipalities. In this paper we present the IT management problems identified in our study and discuss the engaged problem formulation process in relation to engaged scholarship and implications for action research and design science research activities.
Original languageEnglish
JournalProceedings / International Conference on Information Systems (ICIS)
Number of pages12
ISSNx000-0033
Publication statusPublished - 2010
EventThirty First International Conference on Information Systems - Saint Louis, United States
Duration: 12 Dec 201015 Dec 2010

Conference

ConferenceThirty First International Conference on Information Systems
Country/TerritoryUnited States
CitySaint Louis
Period12/12/201015/12/2010

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