ITIL Implementation:  critical success factors a comparative case study using the BPC framework

Original language	English
Journal	Journal of Information Technology Case and Application Research
Volume	12
Issue number	2
ISSN	1522-8053
Publication status	Published - 2010

Projects

Projects per year 2008 2008 2009 2012

• 2 Finished

Projects per year

• Digital service integration through effective management of IT in Danishmunicipalities - DISIMIT

  Kræmmergaard, P., Nielsen, J. A., Bjørnholt, B., Ivang, R., Nielsen, P. A., Hansen, A. M., Rose, J., Persson, J. S., Nielsen, K. M. P., Reinwald, A., Pedersen, K., Müller, S. D., Hansen, L. K. & Jakobsen, C. L.

  <ingen navn>

  01/01/2009 → 01/07/2012

  Project: Research

  • Municipality 100%
  • Problem 93%
  • Information Technology 84%
  • Information Systems 77%
  • Business 77%

• eGov+

  Christiansen, E. T., Nyvang, T. & Kanstrup, A. M.

  Det Strategiske Forskningsråd, Programkomiteen for Nanovidenskab og -teknologi, Bioteknologi og IT

  01/01/2008 → 31/12/2010

  Project: Research

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Pedersen, K., Kræmmergaard, P., Lynge, B. C., & Dalby Schou, C. (2010). ITIL Implementation:  critical success factors a comparative case study using the BPC framework. Journal of Information Technology Case and Application Research, 12(2).

Pedersen, Keld ; Kræmmergaard, Pernille ; Lynge, Bjarne Christoffer et al. / ITIL Implementation:  critical success factors a comparative case study using the BPC framework. In: Journal of Information Technology Case and Application Research. 2010 ; Vol. 12, No. 2.

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title = "ITIL Implementation:  critical success factors a comparative case study using the BPC framework",

author = "Keld Pedersen and Pernille Kr{\ae}mmergaard and Lynge, {Bjarne Christoffer} and {Dalby Schou}, Christoffer",

year = "2010",

language = "English",

volume = "12",

journal = "Journal of Information Technology Case and Application Research",

issn = "1522-8053",

publisher = "Routledge",

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Pedersen, K, Kræmmergaard, P, Lynge, BC & Dalby Schou, C 2010, 'ITIL Implementation:  critical success factors a comparative case study using the BPC framework', Journal of Information Technology Case and Application Research, vol. 12, no. 2.

ITIL Implementation:  critical success factors a comparative case study using the BPC framework. / Pedersen, Keld; Kræmmergaard, Pernille; Lynge, Bjarne Christoffer et al.

In: Journal of Information Technology Case and Application Research, Vol. 12, No. 2, 2010.

Research output: Contribution to journal › Journal article › Research › peer-review

TY - JOUR

T1 - ITIL Implementation:  critical success factors a comparative case study using the BPC framework

AU - Pedersen, Keld

AU - Kræmmergaard, Pernille

AU - Lynge, Bjarne Christoffer

AU - Dalby Schou, Christoffer

PY - 2010

Y1 - 2010

M3 - Journal article

VL - 12

JO - Journal of Information Technology Case and Application Research

JF - Journal of Information Technology Case and Application Research

SN - 1522-8053

IS - 2

ER -

Pedersen K, Kræmmergaard P, Lynge BC, Dalby Schou C. ITIL Implementation:  critical success factors a comparative case study using the BPC framework. Journal of Information Technology Case and Application Research. 2010;12(2).