ITIL Implementation:  critical success factors a comparative case study using the BPC framework

Keld Pedersen, Pernille Kræmmergaard, Bjarne Christoffer Lynge, Christoffer Dalby Schou

Research output: Contribution to journalJournal articleResearchpeer-review

14 Citations (Scopus)
Original languageEnglish
JournalJournal of Information Technology Case and Application Research
Issue number2
Publication statusPublished - 2010

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