Abstract
There are many countries in the world where e-government services are underdeveloped. In e-government literature, numerous reasons are attributed to the failures in the implementation of e-government services. A reason often overlooked is the fact that government agencies may not see the value of existing ICTs to the current knowledge management processes supporting the delivery of government services. In this chapter, the Mobilization-Decision theory is used to explain how the perceived knowledge management value that can be enabled using information and communication technologies resulted in the implementation of e-government services in Europe.
| Original language | English |
|---|---|
| Title of host publication | Digital Technology Advancements in Knowledge Management |
| Number of pages | 22 |
| Publisher | IGI global |
| Publication date | 2021 |
| Pages | 217- 238 |
| Chapter | 12 |
| ISBN (Print) | 9781799867920 |
| ISBN (Electronic) | 9781799867944 |
| DOIs | |
| Publication status | Published - 2021 |
Keywords
- E-Government
- Knowledge Management
- Knowledge Transfer
- information transfer
- Information and communication technology (ICT)
- Information
- Telecommunication
- Knowledge creation
- explicit knowledge
- Tacit knowledge
- implicit knowledge
- Green Communication
