Making sense of data in a Service Design education

Amalia De Götzen; Peter Kun; Luca Simeone; Nicola Morelli

Making sense of data in a Service Design education

Amalia De Götzen, Peter Kun, Luca Simeone, Nicola Morelli

Research output: Contribution to book/anthology/report/conference proceeding › Article in proceeding › Research › peer-review

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Abstract

Digital data has a considerable role in our everyday lives: we use publicly available data to find out about weather, traffic or pollution, we track ourselves and we release our private data to monitor our health and to get advices from our favourite apps, we relate on services that digest big amount of data to predict what will happen next.
In this era of “living services”, what kind of data literacy is needed to equip a service designer? Is there a need to rethink of service design tools so that data will be explicitly taken into account in the design process? Is there a need to update service design curricula to embrace these challenges? All of these questions will be discussed through a specific case: a workshop on data exploration held at the Service Systems Design Master at Aalborg University in Copenhagen to investigate the role of data literacy in a service design university program.

Original language	English
Title of host publication	ServDes.2018 - Service Design Proof of Concept : Proceedings of the ServDes.2018 Conference
Publisher	Linköping University Electronic Press
Publication date	2018
Pages	177-188
Article number	014
ISBN (Print)	978-91-7685-237-8
Publication status	Published - 2018
Event	Service Design and Innovation Conference: Proof of Concept - Politecnico di Milano, Milan, Italy Duration: 18 Jun 2018 → 20 Jun 2018 http://www.servdes.org/

Conference

Conference	Service Design and Innovation Conference
Location	Politecnico di Milano
Country/Territory	Italy
City	Milan
Period	18/06/2018 → 20/06/2018
Internet address	http://www.servdes.org/

Series	Linköping Electronic Conference Proceedings
Number	150
ISSN	1650-3686

Keywords

Service Design education
data literacy
service design tools

Access to Document

ServDes_2018_DataXServiceEdu_Final[1]Final published version, 182 KB

http://www.ep.liu.se/ecp/150/ecp18150.pdf

AUB Link

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Cite this

@inproceedings{ce5874848f364ae1a5de0f1d5df88cae,

title = "Making sense of data in a Service Design education",

abstract = "Digital data has a considerable role in our everyday lives: we use publicly available data to find out about weather, traffic or pollution, we track ourselves and we release our private data to monitor our health and to get advices from our favourite apps, we relate on services that digest big amount of data to predict what will happen next.In this era of “living services”, what kind of data literacy is needed to equip a service designer? Is there a need to rethink of service design tools so that data will be explicitly taken into account in the design process? Is there a need to update service design curricula to embrace these challenges? All of these questions will be discussed through a specific case: a workshop on data exploration held at the Service Systems Design Master at Aalborg University in Copenhagen to investigate the role of data literacy in a service design university program.",

keywords = "Service Design education, data literacy, service design tools",

author = "G{\"o}tzen, {Amalia De} and Peter Kun and Luca Simeone and Nicola Morelli",

year = "2018",

language = "English",

isbn = "978-91-7685-237-8",

series = "Link{\"o}ping Electronic Conference Proceedings",

number = "150",

pages = "177--188",

booktitle = "ServDes.2018 - Service Design Proof of Concept",

publisher = "Link{\"o}ping University Electronic Press",

note = "Service Design and Innovation Conference : Proof of Concept, ServDes ; Conference date: 18-06-2018 Through 20-06-2018",

url = "http://www.servdes.org/",

}

Götzen, AD, Kun, P, Simeone, L & Morelli, N 2018, Making sense of data in a Service Design education. in ServDes.2018 - Service Design Proof of Concept: Proceedings of the ServDes.2018 Conference., 014, Linköping University Electronic Press, Linköping Electronic Conference Proceedings, no. 150, pp. 177-188, Service Design and Innovation Conference, Milan, Italy, 18/06/2018. <http://www.ep.liu.se/ecp/150/ecp18150.pdf>

Making sense of data in a Service Design education. / Götzen, Amalia De; Kun, Peter; Simeone, Luca et al.
ServDes.2018 - Service Design Proof of Concept: Proceedings of the ServDes.2018 Conference. Linköping University Electronic Press, 2018. p. 177-188 014 (Linköping Electronic Conference Proceedings; No. 150).

Research output: Contribution to book/anthology/report/conference proceeding › Article in proceeding › Research › peer-review

TY - GEN

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AU - Götzen, Amalia De

AU - Kun, Peter

AU - Simeone, Luca

AU - Morelli, Nicola

PY - 2018

Y1 - 2018

N2 - Digital data has a considerable role in our everyday lives: we use publicly available data to find out about weather, traffic or pollution, we track ourselves and we release our private data to monitor our health and to get advices from our favourite apps, we relate on services that digest big amount of data to predict what will happen next.In this era of “living services”, what kind of data literacy is needed to equip a service designer? Is there a need to rethink of service design tools so that data will be explicitly taken into account in the design process? Is there a need to update service design curricula to embrace these challenges? All of these questions will be discussed through a specific case: a workshop on data exploration held at the Service Systems Design Master at Aalborg University in Copenhagen to investigate the role of data literacy in a service design university program.

AB - Digital data has a considerable role in our everyday lives: we use publicly available data to find out about weather, traffic or pollution, we track ourselves and we release our private data to monitor our health and to get advices from our favourite apps, we relate on services that digest big amount of data to predict what will happen next.In this era of “living services”, what kind of data literacy is needed to equip a service designer? Is there a need to rethink of service design tools so that data will be explicitly taken into account in the design process? Is there a need to update service design curricula to embrace these challenges? All of these questions will be discussed through a specific case: a workshop on data exploration held at the Service Systems Design Master at Aalborg University in Copenhagen to investigate the role of data literacy in a service design university program.

KW - Service Design education

KW - data literacy

KW - service design tools

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M3 - Article in proceeding

SN - 978-91-7685-237-8

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ER -

Making sense of data in a Service Design education

Abstract

Conference

Keywords

Access to Document

AUB Link

Other files and links

Fingerprint

O4C: Open4Citizens. Empowering citizens to the make meaningful use of open data

Cite this

Making sense of data in a Service Design education

Abstract

Conference

Keywords

Access to Document

AUB Link

Other files and links

Fingerprint

Projects

O4C: Open4Citizens. Empowering citizens to the make meaningful use of open data

Cite this