TY - JOUR
T1 - Managing stakeholders in transformational government
T2 - A case study in a Danish local government
AU - Reinwald, Anja Kaldahl
AU - Kræmmergaard, Pernille
PY - 2012/4
Y1 - 2012/4
N2 - According to the e-government maturity literature public organizations will move through different stages of maturity implying that more mature e-government is better. For many public organizations the next stage to enter is the stage of transformational government (Dhillon et al., 2008). This paper contributes to this literature by reporting the findings from a case study in a Danish local government who has reached the stage of transformational government. Using a grounded theory approach, information about the local government was initially collected and further analyzed within a stakeholder perspective. The paper reports how they succeeded in involving the most important stakeholders in the process of reaching transformational government. Finally the paper offers six lessons learned, based on the case study, about how to manage the involved stakeholders to reach transformational government.
AB - According to the e-government maturity literature public organizations will move through different stages of maturity implying that more mature e-government is better. For many public organizations the next stage to enter is the stage of transformational government (Dhillon et al., 2008). This paper contributes to this literature by reporting the findings from a case study in a Danish local government who has reached the stage of transformational government. Using a grounded theory approach, information about the local government was initially collected and further analyzed within a stakeholder perspective. The paper reports how they succeeded in involving the most important stakeholders in the process of reaching transformational government. Finally the paper offers six lessons learned, based on the case study, about how to manage the involved stakeholders to reach transformational government.
KW - Maturity
KW - Transformational government
KW - Stakeholders
KW - Lessons learned
KW - Case study
UR - http://www.scopus.com/inward/record.url?scp=84860368810&partnerID=8YFLogxK
U2 - 10.1016/j.giq.2011.09.007
DO - 10.1016/j.giq.2011.09.007
M3 - Journal article
SN - 0740-624X
VL - 29
SP - 133
EP - 141
JO - Government Information Quarterly
JF - Government Information Quarterly
IS - 2
ER -