Medical Secretaries’ Registration Work in the Data-Driven Healthcare Era

Casper Knudsen; Pernille Scholdan Bertelsen

doi:10.3233/SHTI230115

Medical Secretaries’ Registration Work in the Data-Driven Healthcare Era

Casper Knudsen^*, Pernille Scholdan Bertelsen

^*Corresponding author for this work

Research output: Contribution to book/anthology/report/conference proceeding › Article in proceeding › Research › peer-review

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Abstract

Through a qualitative study in six hospital departments in the Northern Region of Denmark, this article aims to shed light on how a non-clinical group, medical secretaries, supports clinical-administrative documentation as they translate between the clinical and administrative domains. This article shows how this demands context-sensitive knowledge and skills acquired through deep engagement with the full scope of clinical-administrative work at the department level. We argue that, given the increasing ambitions for secondary uses of healthcare data, specific clinical-administrative competencies beyond those of clinicians are increasingly necessary in the skillmix in hospitals.

Original language	English
Title of host publication	Caring is Sharing – Exploiting the Value in Data for Health and Innovation : Proceedings of MIE 2023
Editors	Maria Hagglund, Madeleine Blusi, Stefano Bonacina, Lina Nilsson, Inge Cort Madsen, Sylvia Pelayo, Anne Moen, Arriel Benis, Lars Lindskold, Parisis Gallos
Number of pages	5
Publisher	IOS Press
Publication date	2023
Pages	262-266
ISBN (Print)	978-1-64368-388-1
ISBN (Electronic)	978-1-64368-389-8
DOIs	https://doi.org/10.3233/SHTI230115
Publication status	Published - 2023
Event	33rd Medical Informatics Europe Conference: Caring is Sharing - Exploiting Value in Data for Health and Innovation - Gothenburg, Sweden Duration: 22 May 2023 → 25 May 2023 Conference number: 33 https://www.mie2023.org/

Conference

Conference	33rd Medical Informatics Europe Conference
Number	33
Country/Territory	Sweden
City	Gothenburg
Period	22/05/2023 → 25/05/2023
Internet address	https://www.mie2023.org/

Series	Studies in Health Technology and Informatics
Volume	302
ISSN	0926-9630

Keywords

EHR
clinical-administrative documentation
data quality
data work
electronic health record
medical secretaries
registration practices

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10.3233/SHTI230115Licence: CC BY-NC 4.0

Open Access Final published version, 40 MBLicence: CC BY-NC 4.0

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Knudsen, C., & Bertelsen, P. S. (2023). Medical Secretaries’ Registration Work in the Data-Driven Healthcare Era. In M. Hagglund, M. Blusi, S. Bonacina, L. Nilsson, I. C. Madsen, S. Pelayo, A. Moen, A. Benis, L. Lindskold, & P. Gallos (Eds.), Caring is Sharing – Exploiting the Value in Data for Health and Innovation: Proceedings of MIE 2023 (pp. 262-266). IOS Press. https://doi.org/10.3233/SHTI230115

Knudsen, Casper ; Bertelsen, Pernille Scholdan. / Medical Secretaries’ Registration Work in the Data-Driven Healthcare Era. Caring is Sharing – Exploiting the Value in Data for Health and Innovation: Proceedings of MIE 2023. editor / Maria Hagglund ; Madeleine Blusi ; Stefano Bonacina ; Lina Nilsson ; Inge Cort Madsen ; Sylvia Pelayo ; Anne Moen ; Arriel Benis ; Lars Lindskold ; Parisis Gallos. IOS Press, 2023. pp. 262-266 (Studies in Health Technology and Informatics, Vol. 302).

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title = "Medical Secretaries{\textquoteright} Registration Work in the Data-Driven Healthcare Era",

abstract = "Through a qualitative study in six hospital departments in the Northern Region of Denmark, this article aims to shed light on how a non-clinical group, medical secretaries, supports clinical-administrative documentation as they translate between the clinical and administrative domains. This article shows how this demands context-sensitive knowledge and skills acquired through deep engagement with the full scope of clinical-administrative work at the department level. We argue that, given the increasing ambitions for secondary uses of healthcare data, specific clinical-administrative competencies beyond those of clinicians are increasingly necessary in the skillmix in hospitals.",

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author = "Casper Knudsen and Bertelsen, {Pernille Scholdan}",

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language = "English",

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booktitle = "Caring is Sharing – Exploiting the Value in Data for Health and Innovation",

address = "Netherlands",

note = "33rd Medical Informatics Europe Conference : Caring is Sharing - Exploiting Value in Data for Health and Innovation, MIE ; Conference date: 22-05-2023 Through 25-05-2023",

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Knudsen, C & Bertelsen, PS 2023, Medical Secretaries’ Registration Work in the Data-Driven Healthcare Era. in M Hagglund, M Blusi, S Bonacina, L Nilsson, IC Madsen, S Pelayo, A Moen, A Benis, L Lindskold & P Gallos (eds), Caring is Sharing – Exploiting the Value in Data for Health and Innovation: Proceedings of MIE 2023. IOS Press, Studies in Health Technology and Informatics, vol. 302, pp. 262-266, 33rd Medical Informatics Europe Conference, Gothenburg, Sweden, 22/05/2023. https://doi.org/10.3233/SHTI230115

Medical Secretaries’ Registration Work in the Data-Driven Healthcare Era. / Knudsen, Casper ; Bertelsen, Pernille Scholdan.
Caring is Sharing – Exploiting the Value in Data for Health and Innovation: Proceedings of MIE 2023. ed. / Maria Hagglund; Madeleine Blusi; Stefano Bonacina; Lina Nilsson; Inge Cort Madsen; Sylvia Pelayo; Anne Moen; Arriel Benis; Lars Lindskold; Parisis Gallos. IOS Press, 2023. p. 262-266 (Studies in Health Technology and Informatics, Vol. 302).

Research output: Contribution to book/anthology/report/conference proceeding › Article in proceeding › Research › peer-review

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T1 - Medical Secretaries’ Registration Work in the Data-Driven Healthcare Era

AU - Knudsen, Casper

AU - Bertelsen, Pernille Scholdan

N1 - Conference code: 33

PY - 2023

Y1 - 2023

N2 - Through a qualitative study in six hospital departments in the Northern Region of Denmark, this article aims to shed light on how a non-clinical group, medical secretaries, supports clinical-administrative documentation as they translate between the clinical and administrative domains. This article shows how this demands context-sensitive knowledge and skills acquired through deep engagement with the full scope of clinical-administrative work at the department level. We argue that, given the increasing ambitions for secondary uses of healthcare data, specific clinical-administrative competencies beyond those of clinicians are increasingly necessary in the skillmix in hospitals.

AB - Through a qualitative study in six hospital departments in the Northern Region of Denmark, this article aims to shed light on how a non-clinical group, medical secretaries, supports clinical-administrative documentation as they translate between the clinical and administrative domains. This article shows how this demands context-sensitive knowledge and skills acquired through deep engagement with the full scope of clinical-administrative work at the department level. We argue that, given the increasing ambitions for secondary uses of healthcare data, specific clinical-administrative competencies beyond those of clinicians are increasingly necessary in the skillmix in hospitals.

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KW - clinical-administrative documentation

KW - data quality

KW - data work

KW - electronic health record

KW - medical secretaries

KW - registration practices

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U2 - 10.3233/SHTI230115

DO - 10.3233/SHTI230115

M3 - Article in proceeding

SN - 978-1-64368-388-1

T3 - Studies in Health Technology and Informatics

SP - 262

EP - 266

BT - Caring is Sharing – Exploiting the Value in Data for Health and Innovation

A2 - Hagglund, Maria

A2 - Blusi, Madeleine

A2 - Bonacina, Stefano

A2 - Nilsson, Lina

A2 - Madsen, Inge Cort

A2 - Pelayo, Sylvia

A2 - Moen, Anne

A2 - Benis, Arriel

A2 - Lindskold, Lars

A2 - Gallos, Parisis

PB - IOS Press

T2 - 33rd Medical Informatics Europe Conference

Y2 - 22 May 2023 through 25 May 2023

ER -

Knudsen C , Bertelsen PS. Medical Secretaries’ Registration Work in the Data-Driven Healthcare Era. In Hagglund M, Blusi M, Bonacina S, Nilsson L, Madsen IC, Pelayo S, Moen A, Benis A, Lindskold L, Gallos P, editors, Caring is Sharing – Exploiting the Value in Data for Health and Innovation: Proceedings of MIE 2023. IOS Press. 2023. p. 262-266. (Studies in Health Technology and Informatics, Vol. 302). doi: 10.3233/SHTI230115

Medical Secretaries’ Registration Work in the Data-Driven Healthcare Era

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