Projects per year
Abstract
In this research note, I reflect on the impacts of the shift to online service delivery for voluntary and community organisations. In particular, I report on initial findings from research being undertaken on migrant integration organisations in Quebec (Canada) and Scotland (UK). The research shows four key emerging themes: the complexities of the digital divide (including skills and access to information and communication technology, and the issue of the number of devices in a household to support multiple users); trust, communication and access to online services; the breaching of the public/private divide as practitioners provide digital services from their home; and the benefits and opportunities for digital service delivery. The research note concludes by reflecting on the long-term implications for voluntary and community sector services as they adapt to and recover from the pandemic and engage in long-term planning.
Original language | English |
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Journal | Voluntary Sector Review |
Volume | 12 |
Issue number | 1 |
Pages (from-to) | 129-136 |
Number of pages | 8 |
DOIs | |
Publication status | Published - 2021 |
Externally published | Yes |
Keywords
- digital divide
- migrant integration
- online service delivery
- voluntary sector
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Dive into the research topics of 'Migrant integration services and coping with the digital divide: challenges and opportunities of the COVID-19 pandemic'. Together they form a unique fingerprint.Projects
- 1 Finished
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Co-producing migrant integration services during challenging times
01/03/2020 → 31/03/2021
Project: Research