Modelling and Organising Customer-Driven Business Processes in a Mass Customisation Environment

Hans-Henrik Hvolby; Chris  Martin; Heidi Dreyer

doi:10.1007/978-3-319-04271-8_34

Modelling and Organising Customer-Driven Business Processes in a Mass Customisation Environment

Hans-Henrik Hvolby, Chris Martin, Heidi Dreyer

CELOG

Research output: Contribution to book/anthology/report/conference proceeding › Article in proceeding › Research › peer-review

Abstract

The techniques of mass customisation in the manufacturing area are
being challenged by more recent trends of made to order processes. This paper
reviews the relevant literature dealing with the challenges of determining specific
made to order processes. The researchers then use a case study approach to gain
insights into what are the new demands on planners and schedulers. Two case
studies in Denmark are highlighted. The researchers found that the tasks of
planning business processes in the order flow is likely change in the future as
increased adaptation to customer ordering takes place, which will force changes to
staff training and company re-organisation.

Original language	English
Title of host publication	Proceedings of the 7th World Conference on Mass Customization, Personalization, and Co-Creation (MCPC 2014)
Publisher	Springer
Publication date	2014
Pages	401-408
Chapter	34
ISBN (Electronic)	978-3-319-04271-8
DOIs	https://doi.org/10.1007/978-3-319-04271-8_34
Publication status	Published - 2014
Event	the 7th World Conference on Mass Customization, Personalization, and Co-Creation (MCPC 2014) - Aalborg, Denmark Duration: 4 Feb 2014 → 7 Feb 2014

Conference

Conference	the 7th World Conference on Mass Customization, Personalization, and Co-Creation (MCPC 2014)
Country/Territory	Denmark
City	Aalborg
Period	04/02/2014 → 07/02/2014

Series	Lecture Notes in Production Engineering
ISSN	2194-0525

Access to Document

10.1007/978-3-319-04271-8_34

Cite this

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title = "Modelling and Organising Customer-Driven Business Processes in a Mass Customisation Environment",

abstract = "The techniques of mass customisation in the manufacturing area arebeing challenged by more recent trends of made to order processes. This paperreviews the relevant literature dealing with the challenges of determining specificmade to order processes. The researchers then use a case study approach to gaininsights into what are the new demands on planners and schedulers. Two casestudies in Denmark are highlighted. The researchers found that the tasks ofplanning business processes in the order flow is likely change in the future asincreased adaptation to customer ordering takes place, which will force changes tostaff training and company re-organisation.",

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Hvolby, H-H, Martin, C & Dreyer, H 2014, Modelling and Organising Customer-Driven Business Processes in a Mass Customisation Environment. in Proceedings of the 7th World Conference on Mass Customization, Personalization, and Co-Creation (MCPC 2014). Springer, Lecture Notes in Production Engineering, pp. 401-408, the 7th World Conference on Mass Customization, Personalization, and Co-Creation (MCPC 2014), Aalborg, Denmark, 04/02/2014. https://doi.org/10.1007/978-3-319-04271-8_34

Modelling and Organising Customer-Driven Business Processes in a Mass Customisation Environment. / Hvolby, Hans-Henrik; Martin, Chris ; Dreyer, Heidi.

Proceedings of the 7th World Conference on Mass Customization, Personalization, and Co-Creation (MCPC 2014). Springer, 2014. p. 401-408 (Lecture Notes in Production Engineering).

Research output: Contribution to book/anthology/report/conference proceeding › Article in proceeding › Research › peer-review

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