On the Use of Handheld Augmented Reality for Inventory Tasks: A Study with Magazine Retailers

Peter Mitts; Henrique Galvan Debarba

doi:10.1007/978-3-030-85623-6_33

On the Use of Handheld Augmented Reality for Inventory Tasks: A Study with Magazine Retailers

^*Corresponding author for this work

Research output: Contribution to book/anthology/report/conference proceeding › Article in proceeding › Research › peer-review

Abstract

In this paper we investigate if handheld augmented reality, in the form of an application running on a mainstream smartphone, can serve as a practical and effective tool for inventory tasks. Taking magazine retail as an example, we have applied a user-centered design process to research, design, implement and evaluate a handheld AR application prototype. We conducted a qualitative user study at magazine retail stores, where staff responsible for magazines were interviewed (n= 8 ) and their primary magazine handling tasks observed. After an analysis of the study findings, we selected a key task as the basis for the design, implementation and test of an AR app prototype. The task consisted of collecting and registering a list of magazines for return to the distributor. We evaluated the AR app prototype in a user study (n= 22 ), where participants used it to perform the selected task. They also performed the task using the paper list currently in use, and a second, simplified app prototype, without AR features. Task performance was measured based on time and error rate. The participant’s subjective experience was also captured in the form of a post-task survey and interview. Our findings suggest that handheld AR can prove effective when used for specific, focused tasks, rather than more open-ended ones.

Original language	English
Title of host publication	Human-Computer Interaction – INTERACT 2021 - 18th IFIP TC 13 International Conference, Proceedings
Editors	Carmelo Ardito, Rosa Lanzilotti, Alessio Malizia, Alessio Malizia, Helen Petrie, Antonio Piccinno, Giuseppe Desolda, Kori Inkpen
Number of pages	24
Publisher	Springer
Publication date	2021
Pages	566-589
ISBN (Print)	9783030856229
DOIs	https://doi.org/10.1007/978-3-030-85623-6_33
Publication status	Published - 2021
Externally published	Yes
Event	18th IFIP TC 13 International Conference on Human-Computer Interaction, INTERACT 2021 - Virtual, Online Duration: 30 Aug 2021 → 3 Sept 2021

Conference

Conference	18th IFIP TC 13 International Conference on Human-Computer Interaction, INTERACT 2021
City	Virtual, Online
Period	30/08/2021 → 03/09/2021

Series	Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
Volume	12932 LNCS
ISSN	0302-9743

Bibliographical note

Funding Information:
Acknowledgments. We wish to thank the store staff and prototype evaluation participants for their time, and the anonymous reviewers for their valuable comments. This research was supported by Bladkompagniet, which provided materials and compensation for the studies and participants. Their team participated in initial planning, field research recruitment, prototype evaluation environment construction and provided feedback. This research was also supported by Charlie Tango, which provided the infrastructure for the prototype evaluation. We wish to thank Ulla Tønner, who provided valuable feedback on the design of the prototype evaluation. Peter Mitts also wishes to thank Tessa, for her support during the development of this project.

Publisher Copyright:
© 2021, IFIP International Federation for Information Processing.

Keywords

Augmented reality
Handheld devices
User studies
User-centered design

Access to Document

10.1007/978-3-030-85623-6_33

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Cite this

Mitts, P., & Debarba, H. G. (2021). On the Use of Handheld Augmented Reality for Inventory Tasks: A Study with Magazine Retailers. In C. Ardito, R. Lanzilotti, A. Malizia, A. Malizia, H. Petrie, A. Piccinno, G. Desolda, & K. Inkpen (Eds.), Human-Computer Interaction – INTERACT 2021 - 18th IFIP TC 13 International Conference, Proceedings (pp. 566-589). Springer. https://doi.org/10.1007/978-3-030-85623-6_33

Mitts, Peter ; Debarba, Henrique Galvan. / On the Use of Handheld Augmented Reality for Inventory Tasks : A Study with Magazine Retailers. Human-Computer Interaction – INTERACT 2021 - 18th IFIP TC 13 International Conference, Proceedings. editor / Carmelo Ardito ; Rosa Lanzilotti ; Alessio Malizia ; Alessio Malizia ; Helen Petrie ; Antonio Piccinno ; Giuseppe Desolda ; Kori Inkpen. Springer, 2021. pp. 566-589 (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics), Vol. 12932 LNCS).

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abstract = "In this paper we investigate if handheld augmented reality, in the form of an application running on a mainstream smartphone, can serve as a practical and effective tool for inventory tasks. Taking magazine retail as an example, we have applied a user-centered design process to research, design, implement and evaluate a handheld AR application prototype. We conducted a qualitative user study at magazine retail stores, where staff responsible for magazines were interviewed (n= 8 ) and their primary magazine handling tasks observed. After an analysis of the study findings, we selected a key task as the basis for the design, implementation and test of an AR app prototype. The task consisted of collecting and registering a list of magazines for return to the distributor. We evaluated the AR app prototype in a user study (n= 22 ), where participants used it to perform the selected task. They also performed the task using the paper list currently in use, and a second, simplified app prototype, without AR features. Task performance was measured based on time and error rate. The participant{\textquoteright}s subjective experience was also captured in the form of a post-task survey and interview. Our findings suggest that handheld AR can prove effective when used for specific, focused tasks, rather than more open-ended ones.",

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author = "Peter Mitts and Debarba, {Henrique Galvan}",

note = "Funding Information: Acknowledgments. We wish to thank the store staff and prototype evaluation participants for their time, and the anonymous reviewers for their valuable comments. This research was supported by Bladkompagniet, which provided materials and compensation for the studies and participants. Their team participated in initial planning, field research recruitment, prototype evaluation environment construction and provided feedback. This research was also supported by Charlie Tango, which provided the infrastructure for the prototype evaluation. We wish to thank Ulla T{\o}nner, who provided valuable feedback on the design of the prototype evaluation. Peter Mitts also wishes to thank Tessa, for her support during the development of this project. Publisher Copyright: {\textcopyright} 2021, IFIP International Federation for Information Processing.; 18th IFIP TC 13 International Conference on Human-Computer Interaction, INTERACT 2021 ; Conference date: 30-08-2021 Through 03-09-2021",

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Mitts, P & Debarba, HG 2021, On the Use of Handheld Augmented Reality for Inventory Tasks: A Study with Magazine Retailers. in C Ardito, R Lanzilotti, A Malizia, A Malizia, H Petrie, A Piccinno, G Desolda & K Inkpen (eds), Human-Computer Interaction – INTERACT 2021 - 18th IFIP TC 13 International Conference, Proceedings. Springer, Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics), vol. 12932 LNCS, pp. 566-589, 18th IFIP TC 13 International Conference on Human-Computer Interaction, INTERACT 2021, Virtual, Online, 30/08/2021. https://doi.org/10.1007/978-3-030-85623-6_33

On the Use of Handheld Augmented Reality for Inventory Tasks: A Study with Magazine Retailers. / Mitts, Peter; Debarba, Henrique Galvan.
Human-Computer Interaction – INTERACT 2021 - 18th IFIP TC 13 International Conference, Proceedings. ed. / Carmelo Ardito; Rosa Lanzilotti; Alessio Malizia; Alessio Malizia; Helen Petrie; Antonio Piccinno; Giuseppe Desolda; Kori Inkpen. Springer, 2021. p. 566-589 (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics), Vol. 12932 LNCS).

Research output: Contribution to book/anthology/report/conference proceeding › Article in proceeding › Research › peer-review

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N1 - Funding Information: Acknowledgments. We wish to thank the store staff and prototype evaluation participants for their time, and the anonymous reviewers for their valuable comments. This research was supported by Bladkompagniet, which provided materials and compensation for the studies and participants. Their team participated in initial planning, field research recruitment, prototype evaluation environment construction and provided feedback. This research was also supported by Charlie Tango, which provided the infrastructure for the prototype evaluation. We wish to thank Ulla Tønner, who provided valuable feedback on the design of the prototype evaluation. Peter Mitts also wishes to thank Tessa, for her support during the development of this project. Publisher Copyright: © 2021, IFIP International Federation for Information Processing.

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AB - In this paper we investigate if handheld augmented reality, in the form of an application running on a mainstream smartphone, can serve as a practical and effective tool for inventory tasks. Taking magazine retail as an example, we have applied a user-centered design process to research, design, implement and evaluate a handheld AR application prototype. We conducted a qualitative user study at magazine retail stores, where staff responsible for magazines were interviewed (n= 8 ) and their primary magazine handling tasks observed. After an analysis of the study findings, we selected a key task as the basis for the design, implementation and test of an AR app prototype. The task consisted of collecting and registering a list of magazines for return to the distributor. We evaluated the AR app prototype in a user study (n= 22 ), where participants used it to perform the selected task. They also performed the task using the paper list currently in use, and a second, simplified app prototype, without AR features. Task performance was measured based on time and error rate. The participant’s subjective experience was also captured in the form of a post-task survey and interview. Our findings suggest that handheld AR can prove effective when used for specific, focused tasks, rather than more open-ended ones.

KW - Augmented reality

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KW - User studies

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Mitts P, Debarba HG. On the Use of Handheld Augmented Reality for Inventory Tasks: A Study with Magazine Retailers. In Ardito C, Lanzilotti R, Malizia A, Malizia A, Petrie H, Piccinno A, Desolda G, Inkpen K, editors, Human-Computer Interaction – INTERACT 2021 - 18th IFIP TC 13 International Conference, Proceedings. Springer. 2021. p. 566-589. (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics), Vol. 12932 LNCS). doi: 10.1007/978-3-030-85623-6_33