Abstract
With the ambition to professionalize the work with co-production in public organizations, this study introduces a bottom-up methodology that can be utilized as a ‘platform for co-production’: The BIKVA methodology. The manuscript starts by arguing for the relevancy of identifying the local ‘opportunity space’ for co-production so the co-producers become aware – both the public service professionals and the citizens – what they can change and what they cannot change in their collaboration towards e.g. reducing the degree of service failure. The BIKVA methodology is based on sensemaking and sensegiving theory and this theoretical foundation is examined in relation to the literature on the role of service professionals in co-production. Finally, the advantages and limitations of BIKVA as a platform for co-production are discussed.
Original language | English |
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Publication date | 2019 |
Number of pages | 11 |
Publication status | Published - 2019 |
Event | IIAS Study Group on 'Coproduction of Public Services': The 7th annual conference of the Public Governance Institute - Public Governance Institute, KU Lueven, Lueven, Belgium Duration: 27 May 2019 → 28 May 2019 https://soc.kuleuven.be/io/english/news/call-for-papers-iias-study-group-on-coproduction-of-public-services |
Conference
Conference | IIAS Study Group on 'Coproduction of Public Services' |
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Location | Public Governance Institute, KU Lueven |
Country/Territory | Belgium |
City | Lueven |
Period | 27/05/2019 → 28/05/2019 |
Internet address |
Keywords
- Co-production
- Sensemaking
- BIKVA methodology
- service professionals as co-producers
- user involvement