Operationalizing Sensemaking and Sensegiving Processes between Citizens, Professionals and Politicians: Introducing a Platform for Co-production

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Abstract

With the ambition to professionalize the work with co-production in public organizations, this study introduces a bottom-up methodology that can be utilized as a ‘platform for co-production’: The BIKVA methodology. The manuscript starts by arguing for the relevancy of identifying the local ‘opportunity space’ for co-production so the co-producers become aware – both the public service professionals and the citizens – what they can change and what they cannot change in their collaboration towards e.g. reducing the degree of service failure. The BIKVA methodology is based on sensemaking and sensegiving theory and this theoretical foundation is examined in relation to the literature on the role of service professionals in co-production. Finally, the advantages and limitations of BIKVA as a platform for co-production are discussed.
Original languageEnglish
Publication date2019
Number of pages11
Publication statusPublished - 2019
EventIIAS Study Group on 'Coproduction of Public Services': The 7th annual conference of the Public Governance Institute - Public Governance Institute, KU Lueven, Lueven, Belgium
Duration: 27 May 201928 May 2019
https://soc.kuleuven.be/io/english/news/call-for-papers-iias-study-group-on-coproduction-of-public-services

Conference

ConferenceIIAS Study Group on 'Coproduction of Public Services'
LocationPublic Governance Institute, KU Lueven
CountryBelgium
CityLueven
Period27/05/201928/05/2019
Internet address

Keywords

  • Co-production
  • Sensemaking
  • BIKVA methodology
  • service professionals as co-producers
  • user involvement

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