Organizational resilience and digital resources: Evidence from responding to exogenous shock by going virtual

Jeppe Agger Nielsen*, Lars Mathiassen, Olivia Benfeldt, Sabine Madsen, Christian Haslam, Esko Penttinen

*Corresponding author for this work

Research output: Contribution to journalJournal articleResearchpeer-review

7 Citations (Scopus)
42 Downloads (Pure)

Abstract

Recent events have renewed attention to how organizations rely on digital resources in response to exogenous shock. Though the literature on organizational resilience indicates that this is best understood as a process through which organizational actors respond to a specific shock, most IS research attends to resilience as an outcome. Against that backdrop, we present a case study of how a university shifted to virtual teaching in response to a government-imposed lockdown during the COVID-19 pandemic. Adopting a digital resourcing perspective allowed us to reveal the organizational resilience process and the way digital resources shaped it. We found that the resilience process unfolded in stages as educators, assisted by students, managers, and IT personnel pivoted, adapted, and normalized into teaching virtually. Across these stages, digital resources took on specific roles as the resilience process progressed from the organization's pre-shock accumulation of digital resources into its continued digitalization efforts. Based on these findings, we contribute to existing literature by advancing and empirically substantiating a process view of the role of digital resources in organizational resilience.

Original languageEnglish
Article number102687
JournalInternational Journal of Information Management
Volume73
ISSN0268-4012
DOIs
Publication statusPublished - Dec 2023

Bibliographical note

Publisher Copyright:
© 2023 The Authors

Keywords

  • COVID-19
  • Digital resources
  • Exogenous shock
  • Organizational resilience
  • Virtual teaching

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