Outsourcing and supplier learning: Insights from the Indian software industry

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6 Citations (Scopus)
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Abstract

There is increasing agreement that Indian software firms are making the transition from competitive advantage based on low cost to competitive advantage based on innovation. However, there are few insights about how this transition process works. This paper seeks to bring together the outsourcing, global value chains and firm capability literatures. It draws on empirical material focused on learning and innovation ‘events’ in Indian software firms – their inputs and sources – and makes headway in opening the ‘black box’ of supplier learning in outsourcing relationships. This paper suggests that learning from customers was important but insufficient for making the transition. Capability formation depended significantly on other channels and mechanisms outside or independent of outsourcing relationships. This paper shows how firms actively mobilised and combined internal and external sources to address spaces for learning and innovation created by outsourcing.
Original languageEnglish
JournalInternational Journal of Technology and Globalisation
Volume6
Issue number4
Pages (from-to)285-311
Number of pages27
ISSN1476-5667
DOIs
Publication statusPublished - 2012

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outsourcing
supplier
learning
firm
software
innovation
industry
value chain
customer
Suppliers
Software industry
Outsourcing
event
costs
cost
Innovation
Competitive advantage
Software

Keywords

  • Firm capability
  • innovation
  • Global value chains
  • Outsourcing
  • Software

Cite this

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Outsourcing and supplier learning : Insights from the Indian software industry. / Lema, Rasmus.

In: International Journal of Technology and Globalisation, Vol. 6, No. 4, 2012, p. 285-311.

Research output: Contribution to journalJournal articleResearchpeer-review

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