Participation & Co-Design in Public Services

Fanny Barbara Giordano

Research output: Contribution to conference without publisher/journalPosterResearchpeer-review

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This poster is part of an early investigation of a PhD-study in Service Design that started in February 2017. The poster identifies challenges and opportunities emerging from a gap between citizen’s needs and public offering to address such needs. Citizens often organize themselves when public administrations are unable to provide valid answers to emerging everyday problems. Theses opportunities and challenges are related to the role designers could take to help generating new kinds of public services. Services that are sustainable, that take into account the technological innovations but most importantly that are informed by the real needs of their users (citizens). How design may contribute to build capacity and bridge relations between citizens and public service providers?
Original languageEnglish
Publication date9 Jun 2017
Number of pages3
Publication statusPublished - 9 Jun 2017
Event7th Nordic Design Research Conference - Oslo, Norway
Duration: 15 Jun 201717 Jun 2017


Conference7th Nordic Design Research Conference
Internet address


  • Service Design
  • Public sector innovation
  • Participatory Design
  • Co-Design


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