Abstract
Ride-sharing can potentially address transportation challenges such as traffic congestion and air pollution by letting drivers share their cars unused capacity with a number of passengers. However, even though multiple ride-sharing services exist and HCI research has investigated various aspects of their use, we still have limited knowledge on how passengers use ride-sharing services to plan their trips. In this paper, we study how passengers use existing services to support the activity of planning a trip. We report from a qualitative study where we participated in 5 rides and conducted interviews with 19 passengers about their use and opinions towards ride-sharing services. We found that planning a ride involves comparing individual preferences across a number of services which enabled participants to support finding a trip and handle challenges such as privacy and trust. Further, we discuss these findings and their implications for future HCI research in ride-sharing.
| Original language | English |
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| Title of host publication | CHI 2018 - In proceedings of the 2018 CHI Conference on Human Factors in Computing Systems : Engage with CHI |
| Volume | 2018-April |
| Publisher | Association for Computing Machinery |
| Publication date | 20 Apr 2018 |
| Article number | 480 |
| ISBN (Electronic) | 9781450356206, 9781450356213 |
| DOIs | |
| Publication status | Published - 20 Apr 2018 |
| Event | 2018 CHI Conference on Human Factors in Computing Systems, CHI 2018 - Palais des Congrès de Montréal, Montreal, Canada Duration: 21 Apr 2018 → 26 Apr 2018 |
Conference
| Conference | 2018 CHI Conference on Human Factors in Computing Systems, CHI 2018 |
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| Location | Palais des Congrès de Montréal |
| Country/Territory | Canada |
| City | Montreal |
| Period | 21/04/2018 → 26/04/2018 |
| Sponsor | ACM SIGCHI |
Keywords
- Mobility
- Ride-sharing
- Transportation