Performance Management Compared across Public Services

Research output: Contribution to conference without publisher/journalPaper without publisher/journalResearchpeer-review

Abstract

In the last three decades performance management systems has been widely adopted across Western countries. Comparative research has already demonstrated diversity in the application of performance management systems in different contexts. Yet, studies rarely pay attention to differences between service areas and draw lessons from these differences. On this backdrop this paper investigates theoretical assumptions on performance management systems through a cross-comparison of two public service areas (technical and social services) which differ in theoretically important dimensions. Drawing on extent literature we expect performance management systems to be operationalized more tightly, freed from definitional conflicts and with more rigorous and quantitative measures in areas with low governance complexity (technical services) while performance management systems will appear with opposite characteristics in areas with high governance complexity (social service). We find that the performance management systems unexpectedly converged in characteristics across the two service areas, and even appeared with more rigid monitoring and control functions in social services compared to newer developments within technical services. Based on these observations, we conclude that research on performance management systems and the underlying advancement of theory will benefit from further cross-comparisons of various public services.
Original languageDanish
Publication date11 Apr 2013
Number of pages23
Publication statusPublished - 11 Apr 2013
EventIRSPM: International Research Society for Public Management - Prag, Czech Republic
Duration: 10 Apr 201312 Apr 2013

Conference

ConferenceIRSPM
CountryCzech Republic
CityPrag
Period10/04/201312/04/2013

Cite this

Bjørnholt, B., Agger Nielsen, J., & Lindholst, C. (2013). Performance Management Compared across Public Services. Paper presented at IRSPM, Prag, Czech Republic.
Bjørnholt, Bente ; Agger Nielsen, Jeppe ; Lindholst, Christian. / Performance Management Compared across Public Services. Paper presented at IRSPM, Prag, Czech Republic.23 p.
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note = "IRSPM : International Research Society for Public Management ; Conference date: 10-04-2013 Through 12-04-2013",

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Bjørnholt, B, Agger Nielsen, J & Lindholst, C 2013, 'Performance Management Compared across Public Services', Paper presented at IRSPM, Prag, Czech Republic, 10/04/2013 - 12/04/2013.

Performance Management Compared across Public Services. / Bjørnholt, Bente; Agger Nielsen, Jeppe; Lindholst, Christian.

2013. Paper presented at IRSPM, Prag, Czech Republic.

Research output: Contribution to conference without publisher/journalPaper without publisher/journalResearchpeer-review

TY - CONF

T1 - Performance Management Compared across Public Services

AU - Bjørnholt, Bente

AU - Agger Nielsen, Jeppe

AU - Lindholst, Christian

PY - 2013/4/11

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N2 - In the last three decades performance management systems has been widely adopted across Western countries. Comparative research has already demonstrated diversity in the application of performance management systems in different contexts. Yet, studies rarely pay attention to differences between service areas and draw lessons from these differences. On this backdrop this paper investigates theoretical assumptions on performance management systems through a cross-comparison of two public service areas (technical and social services) which differ in theoretically important dimensions. Drawing on extent literature we expect performance management systems to be operationalized more tightly, freed from definitional conflicts and with more rigorous and quantitative measures in areas with low governance complexity (technical services) while performance management systems will appear with opposite characteristics in areas with high governance complexity (social service). We find that the performance management systems unexpectedly converged in characteristics across the two service areas, and even appeared with more rigid monitoring and control functions in social services compared to newer developments within technical services. Based on these observations, we conclude that research on performance management systems and the underlying advancement of theory will benefit from further cross-comparisons of various public services.

AB - In the last three decades performance management systems has been widely adopted across Western countries. Comparative research has already demonstrated diversity in the application of performance management systems in different contexts. Yet, studies rarely pay attention to differences between service areas and draw lessons from these differences. On this backdrop this paper investigates theoretical assumptions on performance management systems through a cross-comparison of two public service areas (technical and social services) which differ in theoretically important dimensions. Drawing on extent literature we expect performance management systems to be operationalized more tightly, freed from definitional conflicts and with more rigorous and quantitative measures in areas with low governance complexity (technical services) while performance management systems will appear with opposite characteristics in areas with high governance complexity (social service). We find that the performance management systems unexpectedly converged in characteristics across the two service areas, and even appeared with more rigid monitoring and control functions in social services compared to newer developments within technical services. Based on these observations, we conclude that research on performance management systems and the underlying advancement of theory will benefit from further cross-comparisons of various public services.

KW - Performance management

KW - Performance measurement

M3 - Paper uden forlag/tidsskrift

ER -

Bjørnholt B, Agger Nielsen J, Lindholst C. Performance Management Compared across Public Services. 2013. Paper presented at IRSPM, Prag, Czech Republic.