Professional e-government seeking behavior

Research output: Contribution to journalConference article in JournalResearchpeer-review

3 Citations (Scopus)

Abstract

The present paper is concerned with professional e-government seeking behavior. With the digitalization of governments, expectations have been raised with regard to changes in the composition of employee work tasks. The purpose of our study is to determine whether these changes affect seeking behavior and if so how they change it. We focus on the status of current seeking behavior in a Danish government administration. The results showed that information needs are commonly verificative and consciously topical and that information seeking most often takes the form of mere “look-ups.” Employees experience many search problems, such as the lack of specificity, differences in the interpretation of the topics of documents, and unwieldy and irrelevant search results. These problems can be solved by a combination of improved indexing practices and search features.
Original languageEnglish
JournalProceedings of the ASIS annual meeting
Number of pages10
ISSN0044-7870
DOIs
Publication statusPublished - 2013
EventASIS&T Annual Meeting - Montreal, Canada
Duration: 1 Nov 20135 Nov 2013
Conference number: 76th

Conference

ConferenceASIS&T Annual Meeting
Number76th
CountryCanada
CityMontreal
Period01/11/201305/11/2013

Cite this

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title = "Professional e-government seeking behavior",
abstract = "The present paper is concerned with professional e-government seeking behavior. With the digitalization of governments, expectations have been raised with regard to changes in the composition of employee work tasks. The purpose of our study is to determine whether these changes affect seeking behavior and if so how they change it. We focus on the status of current seeking behavior in a Danish government administration. The results showed that information needs are commonly verificative and consciously topical and that information seeking most often takes the form of mere “look-ups.” Employees experience many search problems, such as the lack of specificity, differences in the interpretation of the topics of documents, and unwieldy and irrelevant search results. These problems can be solved by a combination of improved indexing practices and search features.",
keywords = "E-government, information searching, indexing practice, system design, professional information use, information seeking behavior",
author = "Jonasen, {Tanja Svarre} and Marianne Lykke",
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Professional e-government seeking behavior. / Jonasen, Tanja Svarre; Lykke, Marianne.

In: Proceedings of the ASIS annual meeting, 2013.

Research output: Contribution to journalConference article in JournalResearchpeer-review

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AU - Lykke, Marianne

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AB - The present paper is concerned with professional e-government seeking behavior. With the digitalization of governments, expectations have been raised with regard to changes in the composition of employee work tasks. The purpose of our study is to determine whether these changes affect seeking behavior and if so how they change it. We focus on the status of current seeking behavior in a Danish government administration. The results showed that information needs are commonly verificative and consciously topical and that information seeking most often takes the form of mere “look-ups.” Employees experience many search problems, such as the lack of specificity, differences in the interpretation of the topics of documents, and unwieldy and irrelevant search results. These problems can be solved by a combination of improved indexing practices and search features.

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