Abstract
Agile distributed environments pose particular challenges related to control of quality and collaboration in software development. Moreover, while face-to-face interaction is fundamental in agile development, distributed environments must rely extensively on mediated interactions. On this backdrop, we report from an in-depth case study of an agile distributed software project. Applying Kirsch’s elements of control framework, we analyze how actors in this context used different elements of control. We offer a description of the general management context and provide a detailed analysis of how control was mediated over distance by technology through real-time exchanges. Contrary to previous research, the analysis suggests that both formal and informal elements of real-time mediated control were used; that evolving goals and adjustment of expectations were two of the main issues in real-time mediated control exchanges; and, that the actors, despite distances in space and culture, developed a clan-like pattern mediated by technology to help control quality and collaboration in software development.
| Original language | English |
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| Title of host publication | Proceedings of the Fourteenth Americas Conference on Information Systems, Toronto, ON, Canada August 14th-17th 2008 : AMCIS 2008 Proceedings |
| Number of pages | 8 |
| Publisher | Association for Informations Systems, AIS |
| Publication date | 2008 |
| Chapter | Paper 293 |
| ISBN (Print) | 978-0-615-23693-3 |
| Publication status | Published - 2008 |
| Event | Americas Conference on Information Systems - Toronto, Canada Duration: 14 Aug 2008 → 17 Aug 2008 Conference number: 14 |
Conference
| Conference | Americas Conference on Information Systems |
|---|---|
| Number | 14 |
| Country/Territory | Canada |
| City | Toronto |
| Period | 14/08/2008 → 17/08/2008 |