ReflectPal: Exploring Self-Reflection on Collaborative Activities Using Voice Assistants

Eleftherios Papachristos; Dorte P. Meldgaard; Iben R. Thomsen; Mikael B. Skov

doi:10.1007/978-3-030-85610-6_12

ReflectPal: Exploring Self-Reflection on Collaborative Activities Using Voice Assistants

Eleftherios Papachristos^*, Dorte P. Meldgaard, Iben R. Thomsen, Mikael B. Skov

^*Corresponding author for this work

Research output: Contribution to book/anthology/report/conference proceeding › Article in proceeding › Research › peer-review

3 Citations (Scopus)

Abstract

Voice Assistants (VAs) present promising opportunities for the development of applications for the work domain. While previous research is primarily focused on aiding groups and individuals to be more productive, studies exploring the use of VAs to train and develop collaboration skills are rather limited. In this paper, we examine whether VAs can be used to help individuals improve their collaboration skills through self-reflection. We developed ReflectPal, a Google Assistant application designed to facilitate reflection sessions regarding collaboration challenges. First, we identified a list of frequently occurring challenges in a specific collaboration work environment. Then we designed ReflectPal to address a subset of those challenges and tested it in a two-week in-situ deployment with 19 participants. We found that participants benefited from the structure that the practice provided, leading to deeper and more meaningful reflections than before. However, the study also highlighted the need to design applications that take motivational aspects into account to encourage frequent engagement in self-reflection for skill development. Reflecting on insights from our study, we discuss future design directions of VAs for facilitating self-reflection in a collaborative work context.

Original language	English
Title of host publication	Human-Computer Interaction – INTERACT 2021 - 18th IFIP TC 13 International Conference, Proceedings
Editors	Carmelo Ardito, Rosa Lanzilotti, Alessio Malizia, Alessio Malizia, Helen Petrie, Antonio Piccinno, Giuseppe Desolda, Kori Inkpen
Number of pages	22
Volume	12935
Publisher	Springer Science+Business Media
Publication date	2021
Pages	187-208
ISBN (Print)	9783030856090
DOIs	https://doi.org/10.1007/978-3-030-85610-6_12
Publication status	Published - 2021
Event	18th IFIP TC 13 International Conference on Human-Computer Interaction, INTERACT 2021 - Virtual, Online Duration: 30 Aug 2021 → 3 Sept 2021

Conference

Conference	18th IFIP TC 13 International Conference on Human-Computer Interaction, INTERACT 2021
City	Virtual, Online
Period	30/08/2021 → 03/09/2021

Series	Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
Volume	12935 LNCS
ISSN	0302-9743

Bibliographical note

Publisher Copyright:
© 2021, IFIP International Federation for Information Processing.

Keywords

Collaboration
Conversational agents
Digital assistants
Reflection
Voice Assistants
Workplace

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10.1007/978-3-030-85610-6_12

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Papachristos, E., Meldgaard, D. P., Thomsen, I. R., & Skov, M. B. (2021). ReflectPal: Exploring Self-Reflection on Collaborative Activities Using Voice Assistants. In C. Ardito, R. Lanzilotti, A. Malizia, A. Malizia, H. Petrie, A. Piccinno, G. Desolda, & K. Inkpen (Eds.), Human-Computer Interaction – INTERACT 2021 - 18th IFIP TC 13 International Conference, Proceedings (Vol. 12935, pp. 187-208). Springer Science+Business Media. https://doi.org/10.1007/978-3-030-85610-6_12

Papachristos, Eleftherios ; Meldgaard, Dorte P. ; Thomsen, Iben R. et al. / ReflectPal : Exploring Self-Reflection on Collaborative Activities Using Voice Assistants. Human-Computer Interaction – INTERACT 2021 - 18th IFIP TC 13 International Conference, Proceedings. editor / Carmelo Ardito ; Rosa Lanzilotti ; Alessio Malizia ; Alessio Malizia ; Helen Petrie ; Antonio Piccinno ; Giuseppe Desolda ; Kori Inkpen. Vol. 12935 Springer Science+Business Media, 2021. pp. 187-208 (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics), Vol. 12935 LNCS).

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title = "ReflectPal: Exploring Self-Reflection on Collaborative Activities Using Voice Assistants",

abstract = "Voice Assistants (VAs) present promising opportunities for the development of applications for the work domain. While previous research is primarily focused on aiding groups and individuals to be more productive, studies exploring the use of VAs to train and develop collaboration skills are rather limited. In this paper, we examine whether VAs can be used to help individuals improve their collaboration skills through self-reflection. We developed ReflectPal, a Google Assistant application designed to facilitate reflection sessions regarding collaboration challenges. First, we identified a list of frequently occurring challenges in a specific collaboration work environment. Then we designed ReflectPal to address a subset of those challenges and tested it in a two-week in-situ deployment with 19 participants. We found that participants benefited from the structure that the practice provided, leading to deeper and more meaningful reflections than before. However, the study also highlighted the need to design applications that take motivational aspects into account to encourage frequent engagement in self-reflection for skill development. Reflecting on insights from our study, we discuss future design directions of VAs for facilitating self-reflection in a collaborative work context.",

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author = "Eleftherios Papachristos and Meldgaard, {Dorte P.} and Thomsen, {Iben R.} and Skov, {Mikael B.}",

note = "Publisher Copyright: {\textcopyright} 2021, IFIP International Federation for Information Processing.; 18th IFIP TC 13 International Conference on Human-Computer Interaction, INTERACT 2021 ; Conference date: 30-08-2021 Through 03-09-2021",

year = "2021",

doi = "10.1007/978-3-030-85610-6_12",

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pages = "187--208",

editor = "Carmelo Ardito and Rosa Lanzilotti and Alessio Malizia and Alessio Malizia and Helen Petrie and Antonio Piccinno and Giuseppe Desolda and Kori Inkpen",

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Papachristos, E, Meldgaard, DP, Thomsen, IR & Skov, MB 2021, ReflectPal: Exploring Self-Reflection on Collaborative Activities Using Voice Assistants. in C Ardito, R Lanzilotti, A Malizia, A Malizia, H Petrie, A Piccinno, G Desolda & K Inkpen (eds), Human-Computer Interaction – INTERACT 2021 - 18th IFIP TC 13 International Conference, Proceedings. vol. 12935, Springer Science+Business Media, Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics), vol. 12935 LNCS, pp. 187-208, 18th IFIP TC 13 International Conference on Human-Computer Interaction, INTERACT 2021, Virtual, Online, 30/08/2021. https://doi.org/10.1007/978-3-030-85610-6_12

ReflectPal: Exploring Self-Reflection on Collaborative Activities Using Voice Assistants. / Papachristos, Eleftherios; Meldgaard, Dorte P.; Thomsen, Iben R. et al.
Human-Computer Interaction – INTERACT 2021 - 18th IFIP TC 13 International Conference, Proceedings. ed. / Carmelo Ardito; Rosa Lanzilotti; Alessio Malizia; Alessio Malizia; Helen Petrie; Antonio Piccinno; Giuseppe Desolda; Kori Inkpen. Vol. 12935 Springer Science+Business Media, 2021. p. 187-208 (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics), Vol. 12935 LNCS).

Research output: Contribution to book/anthology/report/conference proceeding › Article in proceeding › Research › peer-review

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AU - Papachristos, Eleftherios

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AB - Voice Assistants (VAs) present promising opportunities for the development of applications for the work domain. While previous research is primarily focused on aiding groups and individuals to be more productive, studies exploring the use of VAs to train and develop collaboration skills are rather limited. In this paper, we examine whether VAs can be used to help individuals improve their collaboration skills through self-reflection. We developed ReflectPal, a Google Assistant application designed to facilitate reflection sessions regarding collaboration challenges. First, we identified a list of frequently occurring challenges in a specific collaboration work environment. Then we designed ReflectPal to address a subset of those challenges and tested it in a two-week in-situ deployment with 19 participants. We found that participants benefited from the structure that the practice provided, leading to deeper and more meaningful reflections than before. However, the study also highlighted the need to design applications that take motivational aspects into account to encourage frequent engagement in self-reflection for skill development. Reflecting on insights from our study, we discuss future design directions of VAs for facilitating self-reflection in a collaborative work context.

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DO - 10.1007/978-3-030-85610-6_12

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SN - 9783030856090

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Papachristos E, Meldgaard DP, Thomsen IR, Skov MB. ReflectPal: Exploring Self-Reflection on Collaborative Activities Using Voice Assistants. In Ardito C, Lanzilotti R, Malizia A, Malizia A, Petrie H, Piccinno A, Desolda G, Inkpen K, editors, Human-Computer Interaction – INTERACT 2021 - 18th IFIP TC 13 International Conference, Proceedings. Vol. 12935. Springer Science+Business Media. 2021. p. 187-208. (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics), Vol. 12935 LNCS). doi: 10.1007/978-3-030-85610-6_12

ReflectPal: Exploring Self-Reflection on Collaborative Activities Using Voice Assistants

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Keywords

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