Abstract

This open access book discusses service design capabilities in innovation processes, and provides a framework that guides design students, practitioners and researchers towards a better understanding of operational aspects of service design processes. More specifically, it revisits service designers’ capabilities in light of the new roles that have opened up in innovation processes on different scales.

After years of being inadequately defined, the professional profile of service designers is now taking shape. Today private and public institutions recognize service designers as essential contributors to their innovation and development processes. What are the capabilities that characterize a service designer? These essential capabilities are what service designers should acquire in their education and can sell when looking for a job.
Original languageEnglish
PublisherSpringer
Volume10
Number of pages99
ISBN (Print)978-3-030-56281-6
ISBN (Electronic)978-3-030-56282-3
DOIs
Publication statusPublished - Sept 2020
SeriesSpringer Series in Design and Innovation
Volume10
ISSN2661-8184

Bibliographical note

This open access book discusses service design capabilities in innovation processes, and provides a framework that guides design students, practitioners and researchers towards a better understanding of operational aspects of service design processes. More specifically, it revisits service designers’ capabilities in light of the new roles that have opened up in innovation processes on different scales.

After years of being inadequately defined, the professional profile of service designers is now taking shape. Today private and public institutions recognize service designers as essential contributors to their innovation and development processes. What are the capabilities that characterize a service designer? These essential capabilities are what service designers should acquire in their education and can sell when looking for a job.

Keywords

  • Service Design
  • Service Design Capabilities
  • Toolkit Navigator
  • Service Dominant Logic

Fingerprint

Dive into the research topics of 'Service Design Capabilities'. Together they form a unique fingerprint.

Cite this