Abstract
The evolution and extension of the design domain over the last decades has shifted the focus from product to process, and opened the design process to new actors. The most commonly applied frameworks to map the design process, the Double Diamond and IDEO.org’s Design Thinking steps, include several phases and techniques that can support stakeholder inclusion, but they are represented as fundamentally linear processes. These models might be insufficient in the currently expanded design domain where the designer has the role of facilitator rather than expert and recursivity is essential. On the basis of a case study, this paper proposes a new design process of staging, co-creating and reframing that happens recursively over time and where framing is applied to redefine the problem based on each interaction with the stakeholders. In the case study, the framework is applied in a community building project carried out in Copenhagen. The design process is explained as it ran twice through the framework, involving various stakeholders through two workshops and a design game.
Original language | English |
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Title of host publication | ServDes 2023 : Entanglements and Flows. Service Encounters and Meanings. Conference Proceedings |
Editors | Carla Cipolla, Claudia Mont’Alvão, Larissa Farias, Manuela Quaresma |
Place of Publication | Rio de Janeiro |
Publisher | Linköping University Electronic Press |
Publication date | 12 Jul 2023 |
Pages | 126-143 |
ISBN (Electronic) | 978-91-8075-476-7 |
DOIs | |
Publication status | Published - 12 Jul 2023 |
Event | ServDes 2023: Entanglements and Flows. Service Encounters and Meanings. - Rio De Janeiro, Brazil Duration: 11 Jul 2023 → 14 Jul 2023 https://servdes2023.org/ |
Conference
Conference | ServDes 2023 |
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Country/Territory | Brazil |
City | Rio De Janeiro |
Period | 11/07/2023 → 14/07/2023 |
Internet address |
Series | Linköping Electronic Conference Proceedings |
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ISSN | 1650-3686 |
Keywords
- Service Design
- Methodology
- Design Process
- Reframing