Subjective Experience of Interacting with a Social Robot at a Danish Airport

Sara Nielsen; Emil Bonnerup; Andreas Kornmaaler Hansen; Juliane Nilsson; Lucca Julie Nellemann; Karl Damkjær Hansen; Dorte Hammershøi

doi:10.1109/ROMAN.2018.8525643

Subjective Experience of Interacting with a Social Robot at a Danish Airport

Sara Nielsen^*, Emil Bonnerup, Andreas Kornmaaler Hansen, Juliane Nilsson, Lucca Julie Nellemann, Karl Damkjær Hansen, Dorte Hammershøi

^*Corresponding author for this work

Research output: Contribution to book/anthology/report/conference proceeding › Article in proceeding › Research › peer-review

4 Citations (Scopus)

Abstract

This study investigates the subjective experience of interacting with a social robot at Aalborg Airport (AAL) by conducting a field study where 23 attributes in Human-Robot Interaction (HRI) were elicited. During two tests, Danish travellers were recruited by a remote controlled Double robot, which offered four wayfinding options specific for AAL. In the first test 30 subjects participated in a semi-structured interview about their experience. Observations and the subjects' statements were interpreted and coded using an affinity diagram. The affinity diagram resulted in 10 superordinate categories from which the 23 attributes were elicited and developed into scales. The scales were used in the second test at AAL, where 43 subjects rated HRI. The ratings were analysed with Principal Component Analysis (PCA). The developed scales presented in this paper might be used by robot designers for specific contexts and potentially for tailored user experience evaluations.

Original language	English
Title of host publication	2018 27th IEEE International Symposium on Robot and Human Interactive Communication (RO-MAN)
Number of pages	8
Publisher	IEEE
Publication date	6 Nov 2018
Pages	1163 - 1170
Article number	8525643
ISBN (Print)	978-1-5386-7981-4
ISBN (Electronic)	978-1-5386-7980-7
DOIs	https://doi.org/10.1109/ROMAN.2018.8525643
Publication status	Published - 6 Nov 2018
Event	27th IEEE International Symposium on Robot and Human Interactive Communication (RO-MAN) - Nanjing, China Duration: 27 Aug 2018 → 31 Aug 2018

Conference

Conference	27th IEEE International Symposium on Robot and Human Interactive Communication (RO-MAN)
Country/Territory	China
City	Nanjing
Period	27/08/2018 → 31/08/2018

Series	IEEE RO-MAN proceedings
ISSN	1944-9445

Keywords

human-robot interaction

Access to Document

10.1109/ROMAN.2018.8525643

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Cite this

Nielsen, S., Bonnerup, E., Hansen, A. K., Nilsson, J., Nellemann, L. J., Hansen, K. D., & Hammershøi, D. (2018). Subjective Experience of Interacting with a Social Robot at a Danish Airport. In 2018 27th IEEE International Symposium on Robot and Human Interactive Communication (RO-MAN) (pp. 1163 - 1170). [8525643] IEEE. IEEE RO-MAN proceedings https://doi.org/10.1109/ROMAN.2018.8525643

@inproceedings{602b5aa6159944d2be8c3d1a607fcbb3,

title = "Subjective Experience of Interacting with a Social Robot at a Danish Airport",

abstract = "This study investigates the subjective experience of interacting with a social robot at Aalborg Airport (AAL) by conducting a field study where 23 attributes in Human-Robot Interaction (HRI) were elicited. During two tests, Danish travellers were recruited by a remote controlled Double robot, which offered four wayfinding options specific for AAL. In the first test 30 subjects participated in a semi-structured interview about their experience. Observations and the subjects' statements were interpreted and coded using an affinity diagram. The affinity diagram resulted in 10 superordinate categories from which the 23 attributes were elicited and developed into scales. The scales were used in the second test at AAL, where 43 subjects rated HRI. The ratings were analysed with Principal Component Analysis (PCA). The developed scales presented in this paper might be used by robot designers for specific contexts and potentially for tailored user experience evaluations.",

keywords = "human-robot interaction",

author = "Sara Nielsen and Emil Bonnerup and Hansen, {Andreas Kornmaaler} and Juliane Nilsson and Nellemann, {Lucca Julie} and Hansen, {Karl Damkj{\ae}r} and Dorte Hammersh{\o}i",

year = "2018",

month = nov,

day = "6",

doi = "10.1109/ROMAN.2018.8525643",

language = "English",

isbn = "978-1-5386-7981-4",

series = "IEEE RO-MAN proceedings",

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pages = "1163 -- 1170",

booktitle = "2018 27th IEEE International Symposium on Robot and Human Interactive Communication (RO-MAN)",

address = "United States",

note = "27th IEEE International Symposium on Robot and Human Interactive Communication (RO-MAN) ; Conference date: 27-08-2018 Through 31-08-2018",

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Nielsen, S, Bonnerup, E, Hansen, AK, Nilsson, J, Nellemann, LJ, Hansen, KD & Hammershøi, D 2018, Subjective Experience of Interacting with a Social Robot at a Danish Airport. in 2018 27th IEEE International Symposium on Robot and Human Interactive Communication (RO-MAN)., 8525643, IEEE, IEEE RO-MAN proceedings, pp. 1163 - 1170, 27th IEEE International Symposium on Robot and Human Interactive Communication (RO-MAN), Nanjing, China, 27/08/2018. https://doi.org/10.1109/ROMAN.2018.8525643

Subjective Experience of Interacting with a Social Robot at a Danish Airport. / Nielsen, Sara; Bonnerup, Emil; Hansen, Andreas Kornmaaler et al.
2018 27th IEEE International Symposium on Robot and Human Interactive Communication (RO-MAN). IEEE, 2018. p. 1163 - 1170 8525643 (IEEE RO-MAN proceedings).

Research output: Contribution to book/anthology/report/conference proceeding › Article in proceeding › Research › peer-review

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AU - Nielsen, Sara

AU - Bonnerup, Emil

AU - Hansen, Andreas Kornmaaler

AU - Nilsson, Juliane

AU - Nellemann, Lucca Julie

AU - Hansen, Karl Damkjær

AU - Hammershøi, Dorte

PY - 2018/11/6

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N2 - This study investigates the subjective experience of interacting with a social robot at Aalborg Airport (AAL) by conducting a field study where 23 attributes in Human-Robot Interaction (HRI) were elicited. During two tests, Danish travellers were recruited by a remote controlled Double robot, which offered four wayfinding options specific for AAL. In the first test 30 subjects participated in a semi-structured interview about their experience. Observations and the subjects' statements were interpreted and coded using an affinity diagram. The affinity diagram resulted in 10 superordinate categories from which the 23 attributes were elicited and developed into scales. The scales were used in the second test at AAL, where 43 subjects rated HRI. The ratings were analysed with Principal Component Analysis (PCA). The developed scales presented in this paper might be used by robot designers for specific contexts and potentially for tailored user experience evaluations.

AB - This study investigates the subjective experience of interacting with a social robot at Aalborg Airport (AAL) by conducting a field study where 23 attributes in Human-Robot Interaction (HRI) were elicited. During two tests, Danish travellers were recruited by a remote controlled Double robot, which offered four wayfinding options specific for AAL. In the first test 30 subjects participated in a semi-structured interview about their experience. Observations and the subjects' statements were interpreted and coded using an affinity diagram. The affinity diagram resulted in 10 superordinate categories from which the 23 attributes were elicited and developed into scales. The scales were used in the second test at AAL, where 43 subjects rated HRI. The ratings were analysed with Principal Component Analysis (PCA). The developed scales presented in this paper might be used by robot designers for specific contexts and potentially for tailored user experience evaluations.

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Subjective Experience of Interacting with a Social Robot at a Danish Airport

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Subjective Experience of Interacting with a Social Robot at a Danish Airport

Abstract

Conference

Keywords

Access to Document

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Robot Digital Signage

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