Supplier Value of Customer-Initiated Product Development: An In-Depth Case Study of a European Industrial Mass-Producer

Research output: Contribution to book/anthology/report/conference proceedingArticle in proceedingResearchpeer-review

1 Citation (Scopus)

Abstract

Increased market demand and shortened product life cycles generate industrial customer requests for collaborative product development. Manufacture-to-stock suppliers struggle to manage the request process to obtain profitability. The purpose of this paper is to investigate if request management is profitable for suppliers, and to examine possible relations between profitability of requests and the requesting customer. Through a case study, request management is identified as a profitable process due to long-term accumulated profit from developed products. Request profitability is not identified as related to profitability or turnover of existing customers, and thus profitability of requests cannot be predicted based on these customer data. Results from a coupled interview study indicate that request management has a large potential for future exploitation, and an outline of the supplier value potential of collaborative product development is proposed.
Original languageEnglish
Title of host publicationAdvances in Production Management Systems : Sustainable Production and Service Supply Chains
EditorsVittal Prabhu, Marco Taisch, Dimitris Kiritsis
Number of pages8
Volume414
Place of PublicationSpringer Berlin Heidelberg
PublisherSpringer Publishing Company
Publication date2013
Pages383-394
ISBN (Print)978-3-642-41265-3
ISBN (Electronic)978-3-642-41266-0
DOIs
Publication statusPublished - 2013
EventInternational Conference on Advances in Production Management Systems 2013 - State College, Pennsylvania, Penn State, United States
Duration: 9 Sep 201312 Sep 2013

Conference

ConferenceInternational Conference on Advances in Production Management Systems 2013
LocationState College, Pennsylvania
CountryUnited States
CityPenn State
Period09/09/201312/09/2013
SeriesIFIP AICT - Advances in Information and Communication technology
Volume414
ISSN1868-4238

Cite this

Sommer, A. F., Dukovska-Popovska, I., & Steger-Jensen, K. (2013). Supplier Value of Customer-Initiated Product Development: An In-Depth Case Study of a European Industrial Mass-Producer. In V. Prabhu, M. Taisch, & D. Kiritsis (Eds.), Advances in Production Management Systems: Sustainable Production and Service Supply Chains (Vol. 414, pp. 383-394). Springer Berlin Heidelberg: Springer Publishing Company. IFIP AICT - Advances in Information and Communication technology, Vol.. 414 https://doi.org/10.1007/978-3-642-41266-0
Sommer, Anita Friis ; Dukovska-Popovska, Iskra ; Steger-Jensen, Kenn. / Supplier Value of Customer-Initiated Product Development : An In-Depth Case Study of a European Industrial Mass-Producer. Advances in Production Management Systems: Sustainable Production and Service Supply Chains. editor / Vittal Prabhu ; Marco Taisch ; Dimitris Kiritsis. Vol. 414 Springer Berlin Heidelberg : Springer Publishing Company, 2013. pp. 383-394 (IFIP AICT - Advances in Information and Communication technology, Vol. 414).
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abstract = "Increased market demand and shortened product life cycles generate industrial customer requests for collaborative product development. Manufacture-to-stock suppliers struggle to manage the request process to obtain profitability. The purpose of this paper is to investigate if request management is profitable for suppliers, and to examine possible relations between profitability of requests and the requesting customer. Through a case study, request management is identified as a profitable process due to long-term accumulated profit from developed products. Request profitability is not identified as related to profitability or turnover of existing customers, and thus profitability of requests cannot be predicted based on these customer data. Results from a coupled interview study indicate that request management has a large potential for future exploitation, and an outline of the supplier value potential of collaborative product development is proposed.",
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Sommer, AF, Dukovska-Popovska, I & Steger-Jensen, K 2013, Supplier Value of Customer-Initiated Product Development: An In-Depth Case Study of a European Industrial Mass-Producer. in V Prabhu, M Taisch & D Kiritsis (eds), Advances in Production Management Systems: Sustainable Production and Service Supply Chains. vol. 414, Springer Publishing Company, Springer Berlin Heidelberg, IFIP AICT - Advances in Information and Communication technology, vol. 414, pp. 383-394, International Conference on Advances in Production Management Systems 2013, Penn State, United States, 09/09/2013. https://doi.org/10.1007/978-3-642-41266-0

Supplier Value of Customer-Initiated Product Development : An In-Depth Case Study of a European Industrial Mass-Producer. / Sommer, Anita Friis; Dukovska-Popovska, Iskra; Steger-Jensen, Kenn.

Advances in Production Management Systems: Sustainable Production and Service Supply Chains. ed. / Vittal Prabhu; Marco Taisch; Dimitris Kiritsis. Vol. 414 Springer Berlin Heidelberg : Springer Publishing Company, 2013. p. 383-394 (IFIP AICT - Advances in Information and Communication technology, Vol. 414).

Research output: Contribution to book/anthology/report/conference proceedingArticle in proceedingResearchpeer-review

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AB - Increased market demand and shortened product life cycles generate industrial customer requests for collaborative product development. Manufacture-to-stock suppliers struggle to manage the request process to obtain profitability. The purpose of this paper is to investigate if request management is profitable for suppliers, and to examine possible relations between profitability of requests and the requesting customer. Through a case study, request management is identified as a profitable process due to long-term accumulated profit from developed products. Request profitability is not identified as related to profitability or turnover of existing customers, and thus profitability of requests cannot be predicted based on these customer data. Results from a coupled interview study indicate that request management has a large potential for future exploitation, and an outline of the supplier value potential of collaborative product development is proposed.

KW - Supply chain integration

KW - Performance measurement

KW - profitability

KW - customer-driven product development

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Sommer AF, Dukovska-Popovska I, Steger-Jensen K. Supplier Value of Customer-Initiated Product Development: An In-Depth Case Study of a European Industrial Mass-Producer. In Prabhu V, Taisch M, Kiritsis D, editors, Advances in Production Management Systems: Sustainable Production and Service Supply Chains. Vol. 414. Springer Berlin Heidelberg: Springer Publishing Company. 2013. p. 383-394. (IFIP AICT - Advances in Information and Communication technology, Vol. 414). https://doi.org/10.1007/978-3-642-41266-0