TY - JOUR
T1 - The Dilemma between Self-Protection and Service Provision under Danish COVID-19 Guidelines
T2 - A Comparison of Public Servants’ Experiences in the Pandemic Frontline
AU - Møller, Marie Østergaard
PY - 2021
Y1 - 2021
N2 - To explore how COVID-19 altered public service provision and what lessons were learned from the first months, this study draws on sickness absence data, employee feedback data, fieldwork among vulnerable families and qualitative interviews with public servants responsible for vulnerable youngsters, children and families in four Danish towns. The analyses find evidence of a dilemma between self-protection and service provision across towns and public servants from the police and social departments. A relationship between situational knowledge and service delivery arrangements is uncovered and used to discuss the role of autonomy in public service provision within street-level bureaucracy theory. Note: In the interests of space, street-level theory and the pandemic context underpinning the articles for this special issue are discussed in detail in the Introduction to the issue.
AB - To explore how COVID-19 altered public service provision and what lessons were learned from the first months, this study draws on sickness absence data, employee feedback data, fieldwork among vulnerable families and qualitative interviews with public servants responsible for vulnerable youngsters, children and families in four Danish towns. The analyses find evidence of a dilemma between self-protection and service provision across towns and public servants from the police and social departments. A relationship between situational knowledge and service delivery arrangements is uncovered and used to discuss the role of autonomy in public service provision within street-level bureaucracy theory. Note: In the interests of space, street-level theory and the pandemic context underpinning the articles for this special issue are discussed in detail in the Introduction to the issue.
KW - COVID-19 guidelines
KW - Denmark
KW - comparative
KW - police work
KW - qualitative interviewing
KW - service delivery arrangements
KW - social work
UR - http://www.scopus.com/inward/record.url?scp=85098590414&partnerID=8YFLogxK
U2 - 10.1080/13876988.2020.1858281
DO - 10.1080/13876988.2020.1858281
M3 - Journal article
SN - 1387-6988
VL - 23
SP - 95
EP - 108
JO - Journal of Comparative Policy Analysis
JF - Journal of Comparative Policy Analysis
IS - 1
ER -