The effect of HRM on the relationship between quality management techniques and performance

Lillian do Nascimento Gambi , Frances Jørgensen, Mateus Cecílio Gerolamo, Harry Boer, Luiz Cesar Ribeiro Carpinetti

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    Abstract

    This study analyzes the effect of HRM approaches (control versus commitment) on the relationship between quality management techniques and operational performance. The research model and hypotheses devised are tested using data collected from 250 Brazilian and Danish manufacturing companies. The study shows that the relationship between quality management techniques and performance is influenced by HRM approaches, but provides counterevidence to the prevailing assumption that commitment-oriented HRM is generally more appropriate to increase performance than a control-oriented approach. Rather, the paper demonstrates that control-oriented HRM enhances the positive effects of quality management techniques on performance, irrespective of the core characteristics of these techniques.
    Original languageEnglish
    Title of host publicationProceedings of the 21st International EurOMA Conference on Operations Management in an Innovation Economy
    Number of pages10
    Volume21
    Place of PublicationPalermo, Italy
    PublisherEurOMA
    Publication date20 Jun 2014
    Publication statusPublished - 20 Jun 2014
    Event21st International EurOMA Conference on Operations Management in an Innovation Economy: Operations Management in an Innovation Economy - University of Palermo, Palermo, Italy
    Duration: 20 Jun 201425 Jun 2014
    Conference number: 21

    Conference

    Conference21st International EurOMA Conference on Operations Management in an Innovation Economy
    Number21
    LocationUniversity of Palermo
    CountryItaly
    CityPalermo
    Period20/06/201425/06/2014

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