The Long Way Round to Personalised Universalism: PSM Organisations' Experiences with Algorithmic Personalisation

Research output: Contribution to conference without publisher/journalPaper without publisher/journalResearchpeer-review

Abstract

The implementation of algorithmic recommender systems for public service media content triggers a tension between the ideals and praxis. The recommender systems and their business rules require the articulation and quantification of PSM values that previously were unarticulated. Based on 19 interviews and conversations with PSM staff directly involved with the implementation of recommender systems, this paper presents and discusses the practical dilemmas and the tensions between ideals and praxis that emerge in the adaptation of the recommender system technology.
Original languageEnglish
Publication date19 Oct 2018
Publication statusPublished - 19 Oct 2018
EventRIPE 2018 - CICOM XXXIV: CICOM 34th International Communication Conference - Universidad de Navarra - School of Communication, Madrid, Spain
Duration: 17 Oct 201820 Oct 2018
Conference number: 34
https://www.unav.edu/en/web/facultad-de-comunicacion/cicom34

Conference

ConferenceRIPE 2018 - CICOM XXXIV
Number34
LocationUniversidad de Navarra - School of Communication
CountrySpain
CityMadrid
Period17/10/201820/10/2018
Internet address

Fingerprint

universalism
personalization
experience
quantification
public service
conversation
staff
interview
Values

Keywords

  • public service media
  • recommender system
  • personalisation

Cite this

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title = "The Long Way Round to Personalised Universalism: PSM Organisations' Experiences with Algorithmic Personalisation",
abstract = "The implementation of algorithmic recommender systems for public service media content triggers a tension between the ideals and praxis. The recommender systems and their business rules require the articulation and quantification of PSM values that previously were unarticulated. Based on 19 interviews and conversations with PSM staff directly involved with the implementation of recommender systems, this paper presents and discusses the practical dilemmas and the tensions between ideals and praxis that emerge in the adaptation of the recommender system technology.",
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language = "English",
note = "RIPE 2018 - CICOM XXXIV : CICOM 34th International Communication Conference ; Conference date: 17-10-2018 Through 20-10-2018",
url = "https://www.unav.edu/en/web/facultad-de-comunicacion/cicom34",

}

Sørensen, JK 2018, 'The Long Way Round to Personalised Universalism: PSM Organisations' Experiences with Algorithmic Personalisation' Paper presented at RIPE 2018 - CICOM XXXIV, Madrid, Spain, 17/10/2018 - 20/10/2018, .

The Long Way Round to Personalised Universalism : PSM Organisations' Experiences with Algorithmic Personalisation. / Sørensen, Jannick Kirk.

2018. Paper presented at RIPE 2018 - CICOM XXXIV, Madrid, Spain.

Research output: Contribution to conference without publisher/journalPaper without publisher/journalResearchpeer-review

TY - CONF

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AB - The implementation of algorithmic recommender systems for public service media content triggers a tension between the ideals and praxis. The recommender systems and their business rules require the articulation and quantification of PSM values that previously were unarticulated. Based on 19 interviews and conversations with PSM staff directly involved with the implementation of recommender systems, this paper presents and discusses the practical dilemmas and the tensions between ideals and praxis that emerge in the adaptation of the recommender system technology.

KW - public service media

KW - recommender system

KW - personalisation

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M3 - Paper without publisher/journal

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