The relation between task characteristics, BI quality and task compatibility: An explorative study

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Abstract

The purpose of this article is to investigate the relationship between
task characteristics, business intelligence (BI) quality, and task compatibility. It
is essential to investigate this relationship, as BI often builds up data from the
organization's existing information systems, and thus, is a supplement. In
addition, there is a gap within existing research about task characteristics and
BI. We conducted a survey of three companies, where 104 BI end users
answered the questionnaire. Our findings reveal that BI users who experience
high information quality solve difficult tasks, have a specified job, and their
task solution is independent of others experiencing higher task compatibility.
The main contribution of the survey is a better understanding of how tasks and
BI fit together. In conclusion, the model could be tested in different industries
and with different information systems.
Original languageEnglish
Article number83
JournalComplex Systems Informatics and Modeling Quarterly
Issue number14
Pages (from-to)54-63
Number of pages10
ISSN2255-9922
DOIs
Publication statusPublished - 29 Apr 2018

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