This paper reviews the literature on the cross field between business intelligence (BI), knowledge organisation systems (KOS) and user experience. The purpose is to map where and how KOS have been incorporated into BI systems to support BI users for a better interaction with a BI system. Web of Knowledge, Scopus and Library, Information Science & Technology Abstracts (LISTA) were used to carry out the search for relevant research papers. For the analysis, Zeng’s (2008 p. 161) model of the structures and functions of KOS was used to map the distribution of initiatives. The review showed that the focus on the user experience of the implementation of KOS in BI systems is limited. The findings of the review have been used to identify and to discuss where there is still potential for further development and integration in BI.
|Title of host publication||The Human Position in an Artificial World: Creativity, Ethics and AI in Knowledge Organization|
|Number of pages||14|
|Publication status||Published - 2019|
|Event||ISKO UK conference 2019 - City, University of London, London, United Kingdom|
Duration: 15 Jul 2019 → 16 Jul 2019
|Conference||ISKO UK conference 2019|
|Location||City, University of London|
|Period||15/07/2019 → 16/07/2019|
Jonasen, T. S., Lykke, M., & Bygholm, A. K. M. (2019). The role of knowledge organisation systems in business intelligence: A literature review. In The Human Position in an Artificial World: Creativity, Ethics and AI in Knowledge Organization (pp. 73-86). Ergon-Verlag.