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Abstract
This paper investigates how design process models are implemented and used in design-driven organisations. The archetypical theoretical framing of process models, describe their primary role as guiding the design process, and assign roles and deliverables throughout the process. We hypothesise that the process models also take more communicative roles in practice, both in terms of creating an internal design rationale, as well as demystifying the black box of design thinking to external stakeholders. We investigate this hypothesis through an interview study of four major danish design-driven organisations, and analyse the different roles their archetypical process models take in their organisations. The main contribution is the identification of three, often overlapping roles, which design process models showed to assume in design-driven organisations: process guidance, adding transparency in external communication, and internally as a formal description of an organization's design rationale. We discuss how the mix of these three roles added together can support and catalyse how design-driven organisations define themselves, and position them in practice, as well as how the theoretical discourse of process literature might be re- catalysed by these very different roles observed in practice.
Original language | English |
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Title of host publication | Proceedings of DRS 2018 : Catalyst |
Editors | Cristiano Storni, Keelin Leahy, Muireann McMahon, Peter Lloyd, Erik Bohemia |
Number of pages | 3077 |
Publisher | Design Research Society |
Publication date | Jun 2018 |
Pages | 3065 |
ISBN (Electronic) | 978-1-912294-27-5 |
Publication status | Published - Jun 2018 |
Event | Design Research Society 2018: Catalyst - University of Limerick, Limerick, Ireland Duration: 25 Jun 2018 → 28 Jun 2018 http://www.drs2018limerick.org |
Conference
Conference | Design Research Society 2018 |
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Location | University of Limerick |
Country/Territory | Ireland |
City | Limerick |
Period | 25/06/2018 → 28/06/2018 |
Internet address |
Series | Proceedings of DRS |
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ISSN | 2398-3132 |
Keywords
- design process
- User Experience Design
- design thinking
- design management
- process models
- design innovation
- creative processes
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The Role(s) of Process Models in Design Practice
Søren Iversen (Speaker), Mads Kunø Nyegaard Jensen (Speaker) & Peter Vistisen (Speaker)
27 Jun 2018Activity: Talks and presentations › Conference presentations