Abstract
This paper is an inquiry into the human factor in intermediation. We argue that we have not yet fully grasped the different roles, functions, and ways-of-being of the intermediary and that the concept of first- and second-order “wisdom” is helpful in understanding what it takes to succeed as an intermediary. Through a comprehensive inquiry into human intermediaries in a corporate strategic program for university-industry collaboration in a global company, we develop a typology based on three fundamental roles: the “Power Promoter,” the Diplomat, and the Creative Integrator. On this basis, we argue that the wisdom of the intermediary involves mastering the different roles (first-order wisdom) and deciding between them in each individual situation of intermediation (second-order wisdom). As a result, we advance Hargadon and Sutton’s initial insight into the human factor in intermediation, thereby further humanizing the research on intermediation.
Original language | English |
---|---|
Journal | Triple Helix |
Volume | 3 |
Issue number | 9 |
Pages (from-to) | 1-21 |
Number of pages | 21 |
DOIs | |
Publication status | Published - 2016 |
Keywords
- Intermediaries
- Triple helix
- Knowledge brokering
- University-industry collaboration
- Wisdom