Activities per year
Today’s smartphone users often use several mobile messaging services alongside each other, even though they typically offer the same features and functionality. Where previous studies have focused on how and why users permanently abandon mobile messaging services and switch to new ones, this study examines the degree to which smartphone users keep switching back and forth between multiple services, and the factors that influence this temporary switching behavior. We used an exploratory research approach in a longitudinal diary study combined with semi-structured interviews. We found that temporary switching behavior is influenced by technological affordances, contextual factors, individual preferences, and the type of conversation. Both positive and negative impacts were identified within these aspects, with some having an indirect influence, revealing the complexity of temporary switching behavior.
|Title of host publication||Diversity, Divergence, Dialogue : 16th International Conference, iConference 2021, Beijing, China, March 17–31, 2021, Proceedings, Part I|
|Editors||Katharina Toeppe, Hui Yan, Samuel Kai Wah Chu|
|Publication status||Published - 2021|
|Event||iConference 2021: Diversity, Divergence, Dialogue - Online, Beijing, China|
Duration: 28 Mar 2021 → 31 Mar 2021
Conference number: 16
|Period||28/03/2021 → 31/03/2021|
|Series||Lecture Notes in Computer Science|
FingerprintDive into the research topics of '“They each have their forte”: An Exploratory Diary Study of Temporary Switching Behavior between Mobile Messenger Services'. Together they form a unique fingerprint.
- 1 Conference organisation or participation
Toine Bogers (Organizer)28 Mar 2021 → 31 Mar 2021
Activity: Attending an event › Conference organisation or participation