“They each have their forte”: An Exploratory Diary Study of Temporary Switching Behavior between Mobile Messenger Services

Florian Maximilian Meier; Amalie Langberg Schmidt; Toine Bogers

doi:10.1007/978-3-030-71292-1_22

“They each have their forte”: An Exploratory Diary Study of Temporary Switching Behavior between Mobile Messenger Services

Florian Maximilian Meier, Amalie Langberg Schmidt, Toine Bogers

Research output: Contribution to book/anthology/report/conference proceeding › Article in proceeding › Research › peer-review

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Abstract

Today’s smartphone users often use several mobile messaging services alongside each other, even though they typically offer the same features and functionality. Where previous studies have focused on how and why users permanently abandon mobile messaging services and switch to new ones, this study examines the degree to which smartphone users keep switching back and forth between multiple services, and the factors that influence this temporary switching behavior. We used an exploratory research approach in a longitudinal diary study combined with semi-structured interviews. We found that temporary switching behavior is influenced by technological affordances, contextual factors, individual preferences, and the type of conversation. Both positive and negative impacts were identified within these aspects, with some having an indirect influence, revealing the complexity of temporary switching behavior.

Original language	English
Title of host publication	Diversity, Divergence, Dialogue : 16th International Conference, iConference 2021, Beijing, China, March 17–31, 2021, Proceedings, Part I
Editors	Katharina Toeppe, Hui Yan, Samuel Kai Wah Chu
Publisher	Springer
Publication date	2021
Pages	268-286
ISBN (Print)	978-3-030-71291-4
ISBN (Electronic)	978-3-030-71292-1
DOIs	https://doi.org/10.1007/978-3-030-71292-1_22
Publication status	Published - 2021
Event	iConference 2021: Diversity, Divergence, Dialogue - Online, Beijing, China Duration: 28 Mar 2021 → 31 Mar 2021 Conference number: 16 https://ischools.org/iConference-2021-Summary

Conference

Conference	iConference 2021
Number	16
Location	Online
Country/Territory	China
City	Beijing
Period	28/03/2021 → 31/03/2021
Internet address	https://ischools.org/iConference-2021-Summary

Series	Lecture Notes in Computer Science
Volume	12645
ISSN	0302-9743

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10.1007/978-3-030-71292-1_22

iConf2021_MMSwitchingAccepted author manuscript, 1.48 MB

iConference 2021
Toine Bogers (Organizer)
28 Mar 2021 → 31 Mar 2021
Activity: Attending an event › Conference organisation or participation

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Meier, F. M., Langberg Schmidt, A., & Bogers, T. (2021). “They each have their forte”: An Exploratory Diary Study of Temporary Switching Behavior between Mobile Messenger Services. In K. Toeppe, H. Yan, & S. Kai Wah Chu (Eds.), Diversity, Divergence, Dialogue: 16th International Conference, iConference 2021, Beijing, China, March 17–31, 2021, Proceedings, Part I (pp. 268-286). Springer. Lecture Notes in Computer Science Vol. 12645 https://doi.org/10.1007/978-3-030-71292-1_22

Meier, Florian Maximilian ; Langberg Schmidt, Amalie ; Bogers, Toine. / “They each have their forte”: An Exploratory Diary Study of Temporary Switching Behavior between Mobile Messenger Services. Diversity, Divergence, Dialogue: 16th International Conference, iConference 2021, Beijing, China, March 17–31, 2021, Proceedings, Part I. editor / Katharina Toeppe ; Hui Yan ; Samuel Kai Wah Chu. Springer, 2021. pp. 268-286 (Lecture Notes in Computer Science, Vol. 12645).

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title = "“They each have their forte”: An Exploratory Diary Study of Temporary Switching Behavior between Mobile Messenger Services",

abstract = "Today{\textquoteright}s smartphone users often use several mobile messaging services alongside each other, even though they typically offer the same features and functionality. Where previous studies have focused on how and why users permanently abandon mobile messaging services and switch to new ones, this study examines the degree to which smartphone users keep switching back and forth between multiple services, and the factors that influence this temporary switching behavior. We used an exploratory research approach in a longitudinal diary study combined with semi-structured interviews. We found that temporary switching behavior is influenced by technological affordances, contextual factors, individual preferences, and the type of conversation. Both positive and negative impacts were identified within these aspects, with some having an indirect influence, revealing the complexity of temporary switching behavior.",

author = "Meier, {Florian Maximilian} and {Langberg Schmidt}, Amalie and Toine Bogers",

year = "2021",

doi = "10.1007/978-3-030-71292-1_22",

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isbn = "978-3-030-71291-4",

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pages = "268--286",

editor = "Katharina Toeppe and Hui Yan and {Kai Wah Chu}, Samuel",

booktitle = "Diversity, Divergence, Dialogue",

address = "Germany",

note = "iConference 2021 : Diversity, Divergence, Dialogue, iConf 2021 ; Conference date: 28-03-2021 Through 31-03-2021",

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Meier, FM, Langberg Schmidt, A & Bogers, T 2021, “They each have their forte”: An Exploratory Diary Study of Temporary Switching Behavior between Mobile Messenger Services. in K Toeppe, H Yan & S Kai Wah Chu (eds), Diversity, Divergence, Dialogue: 16th International Conference, iConference 2021, Beijing, China, March 17–31, 2021, Proceedings, Part I. Springer, Lecture Notes in Computer Science, vol. 12645, pp. 268-286, iConference 2021, Beijing, China, 28/03/2021. https://doi.org/10.1007/978-3-030-71292-1_22

“They each have their forte”: An Exploratory Diary Study of Temporary Switching Behavior between Mobile Messenger Services. / Meier, Florian Maximilian; Langberg Schmidt, Amalie; Bogers, Toine.

Diversity, Divergence, Dialogue: 16th International Conference, iConference 2021, Beijing, China, March 17–31, 2021, Proceedings, Part I. ed. / Katharina Toeppe; Hui Yan; Samuel Kai Wah Chu. Springer, 2021. p. 268-286 (Lecture Notes in Computer Science, Vol. 12645).

Research output: Contribution to book/anthology/report/conference proceeding › Article in proceeding › Research › peer-review

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AU - Meier, Florian Maximilian

AU - Langberg Schmidt, Amalie

AU - Bogers, Toine

N1 - Conference code: 16

PY - 2021

Y1 - 2021

N2 - Today’s smartphone users often use several mobile messaging services alongside each other, even though they typically offer the same features and functionality. Where previous studies have focused on how and why users permanently abandon mobile messaging services and switch to new ones, this study examines the degree to which smartphone users keep switching back and forth between multiple services, and the factors that influence this temporary switching behavior. We used an exploratory research approach in a longitudinal diary study combined with semi-structured interviews. We found that temporary switching behavior is influenced by technological affordances, contextual factors, individual preferences, and the type of conversation. Both positive and negative impacts were identified within these aspects, with some having an indirect influence, revealing the complexity of temporary switching behavior.

AB - Today’s smartphone users often use several mobile messaging services alongside each other, even though they typically offer the same features and functionality. Where previous studies have focused on how and why users permanently abandon mobile messaging services and switch to new ones, this study examines the degree to which smartphone users keep switching back and forth between multiple services, and the factors that influence this temporary switching behavior. We used an exploratory research approach in a longitudinal diary study combined with semi-structured interviews. We found that temporary switching behavior is influenced by technological affordances, contextual factors, individual preferences, and the type of conversation. Both positive and negative impacts were identified within these aspects, with some having an indirect influence, revealing the complexity of temporary switching behavior.

U2 - 10.1007/978-3-030-71292-1_22

DO - 10.1007/978-3-030-71292-1_22

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SN - 978-3-030-71291-4

T3 - Lecture Notes in Computer Science

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EP - 286

BT - Diversity, Divergence, Dialogue

A2 - Toeppe, Katharina

A2 - Yan, Hui

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PB - Springer

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Meier FM, Langberg Schmidt A, Bogers T. “They each have their forte”: An Exploratory Diary Study of Temporary Switching Behavior between Mobile Messenger Services. In Toeppe K, Yan H, Kai Wah Chu S, editors, Diversity, Divergence, Dialogue: 16th International Conference, iConference 2021, Beijing, China, March 17–31, 2021, Proceedings, Part I. Springer. 2021. p. 268-286. (Lecture Notes in Computer Science, Vol. 12645). doi: 10.1007/978-3-030-71292-1_22

“They each have their forte”: An Exploratory Diary Study of Temporary Switching Behavior between Mobile Messenger Services

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