Abstract
Driven by the global competition, process Innovation has been a
challenge to large enterprises for many years. The research in this paper
discusses about the theory and methods of Business Process Innovation (BPI) in
designing Intelligent Supply Chains (ISC) in inter-organizations. We first
review the BPI concepts, compare it with Business Process Improvement
(BPIm) and Business Process Reengineering (BPR), and then build an
analytical framework to define business process innovation from four different
perspectives: management science, knowledge management, information
technology and quality control/process improvement. Then we present the case
study of Genpact, and based on the findings we formulate the challenges
towards a toolbox for a process innovation laboratory. These guidelines are the
main contributions of this paper.
challenge to large enterprises for many years. The research in this paper
discusses about the theory and methods of Business Process Innovation (BPI) in
designing Intelligent Supply Chains (ISC) in inter-organizations. We first
review the BPI concepts, compare it with Business Process Improvement
(BPIm) and Business Process Reengineering (BPR), and then build an
analytical framework to define business process innovation from four different
perspectives: management science, knowledge management, information
technology and quality control/process improvement. Then we present the case
study of Genpact, and based on the findings we formulate the challenges
towards a toolbox for a process innovation laboratory. These guidelines are the
main contributions of this paper.
| Original language | English |
|---|---|
| Title of host publication | The Fifth International Conference on Research and Practical Issues of Enterprise Information Systems : Pre-proceedings |
| Editors | Charles Møller |
| Number of pages | 18 |
| Publisher | Center for Industrial Production, Aalborg University |
| Publication date | 2011 |
| ISBN (Print) | 978-87-91831-42-3 |
| Publication status | Published - 2011 |
| Event | 5th International Conference on Research and Practical Issues of Enterprise Information Systems - Aalborg, Denmark Duration: 16 Oct 2011 → 18 Oct 2011 |
Conference
| Conference | 5th International Conference on Research and Practical Issues of Enterprise Information Systems |
|---|---|
| Country/Territory | Denmark |
| City | Aalborg |
| Period | 16/10/2011 → 18/10/2011 |