Towards a Toolbox for a Process Innovation Laboratory: A Case Study of Process Innovation at Genpact

Jie Gong, Charles Møller

    Research output: Contribution to book/anthology/report/conference proceedingBook chapterResearchpeer-review

    1 Citation (Scopus)

    Abstract

    Driven by the global competition, process Innovation has been a challenge to large enterprises for many years. The research in this paper discusses about the theory and methods of Business Process Innovation (BPI) in designing Intelligent Supply Chains (ISC) in inter-organizations. We first review the BPI concepts, compare it with Business Process Improvement (BPIm) and Business Process Reengineering (BPR), and then build an analytical framework to define business process innovation from four different perspectives: management science, knowledge management, information technology and quality control/process improvement. Then we present the case study of Genpact, and based on the findings we formulate the challenges towards a toolbox for a process innovation laboratory. These guidelines are the main contribution of this paper.
    Original languageEnglish
    Title of host publicationAdvances in Enterprise Information Systems : II
    EditorsCharles Møller, Sohail Chudhry
    Number of pages13
    PublisherCRC Press
    Publication date7 Jun 2012
    Pages111-124
    ISBN (Print)978-0-415-63131-0
    ISBN (Electronic)978-0-203-09678-9
    Publication statusPublished - 7 Jun 2012
    Event5th International Conference on Research and Practical Issues of Enterprise Information Systems - Aalborg, Denmark
    Duration: 16 Oct 201118 Oct 2011

    Conference

    Conference5th International Conference on Research and Practical Issues of Enterprise Information Systems
    CountryDenmark
    CityAalborg
    Period16/10/201118/10/2011

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