Towards a toolbox for a process innovation laboratory-a case study of process innovation at genpact

Jie Gong, Charles Møller

Research output: Contribution to book/anthology/report/conference proceedingBook chapterResearchpeer-review

Abstract

Driven by the global competition, process innovation has been a challenge to large enterprises for many years. The research in this paper discusses about the theory and methods of Business Process Innovation (BPI) in designing Intelligent Supply Chains (ISC) in inter-organizations.We first review the BPI concepts, compare it with Business Process Improvement (BPIm) and Business Process Reengineering (BPR), and then build an analytical framework to define business process innovation from four different perspectives: management science, knowledge management, information technology and quality control/process improvement. Then we present the case study of Genpact, and based on the findings we formulate the challenges towards a toolbox for a process innovation laboratory. These guidelines are the main contributions of this paper.

Original languageEnglish
Title of host publicationAdvances in Enterprise Information Systems II
Number of pages14
PublisherCRC Press
Publication date1 Jan 2012
Pages111-124
ISBN (Print)9780415631310
ISBN (Electronic)9780203096789
DOIs
Publication statusPublished - 1 Jan 2012

Keywords

  • Business process innovation
  • Case study
  • Intelligent supply chain
  • Process innovation laboratory
  • Toolbox

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