User Experience in Large-Scale Robot Development: A Case Study of Mechanical and Software Teams

Sara Nielsen; Mikael B. Skov; Anders Bruun

doi:10.1007/978-3-031-42283-6_3

User Experience in Large-Scale Robot Development: A Case Study of Mechanical and Software Teams

Sara Nielsen^*, Mikael B. Skov, Anders Bruun

^*Corresponding author for this work

Research output: Contribution to book/anthology/report/conference proceeding › Article in proceeding › Research › peer-review

1 Citation (Scopus)

2 Downloads (Pure)

Abstract

User experience integration within software companies has been studied extensively, but studies on organizations that develop robots are scant. The physical and socially situated presence of robots poses unique design and development challenges, which companies should be able to address. This case study examines how mechanical and software teams involved in a large-scale robot development project embed UX in robot design. The case offers new perspectives on HCI research, which traditionally explores UX integration in companies from the point of views of UX specialists and software developers, with little consideration of how mechanical and software design interact. During our 12+ months collaboration with the company, we conducted non-participant observations of 30 project SCRUM meetings. Based on this data, we identify four themes concerning the role of UX in robot development, workarounds in design evaluation, requirements handling, and coordination mechanisms.

Original language	English
Title of host publication	Human-Computer Interaction – INTERACT 2023 : 19th IFIP TC13 International Conference, Proceedings, Part II
Editors	José Abdelnour Nocera, Marta Kristín Lárusdóttir, Helen Petrie, Antonio Piccinno, Marco Winckler
Number of pages	22
Publisher	Springer
Publication date	2023
Pages	40-61
ISBN (Print)	978-3-031-42282-9
ISBN (Electronic)	978-3-031-42283-6
DOIs	https://doi.org/10.1007/978-3-031-42283-6_3
Publication status	Published - 2023
Event	19th IFIP TC 13 International Conference on Human-Computer Interaction, INTERACT 2023 - York, United Kingdom Duration: 28 Aug 2023 → 1 Sept 2023

Conference

Conference	19th IFIP TC 13 International Conference on Human-Computer Interaction, INTERACT 2023
Country/Territory	United Kingdom
City	York
Period	28/08/2023 → 01/09/2023

Series	Lecture Notes in Computer Science (LNCS)
Volume	14143
ISSN	0302-9743

Bibliographical note

Publisher Copyright:
© 2023, The Author(s), under exclusive license to Springer Nature Switzerland AG.

Keywords

Case study
Mechanical development
Robot development
Software development
UX in development
UX of robots

Access to Document

10.1007/978-3-031-42283-6_3

Accepted author manuscriptAccepted author manuscript, 890 KB

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Cite this

Nielsen, S., Skov, M. B., & Bruun, A. (2023). User Experience in Large-Scale Robot Development: A Case Study of Mechanical and Software Teams. In J. Abdelnour Nocera, M. Kristín Lárusdóttir, H. Petrie, A. Piccinno, & M. Winckler (Eds.), Human-Computer Interaction – INTERACT 2023: 19th IFIP TC13 International Conference, Proceedings, Part II (pp. 40-61). Springer. https://doi.org/10.1007/978-3-031-42283-6_3

Nielsen, Sara ; Skov, Mikael B. ; Bruun, Anders. / User Experience in Large-Scale Robot Development : A Case Study of Mechanical and Software Teams. Human-Computer Interaction – INTERACT 2023: 19th IFIP TC13 International Conference, Proceedings, Part II. editor / José Abdelnour Nocera ; Marta Kristín Lárusdóttir ; Helen Petrie ; Antonio Piccinno ; Marco Winckler. Springer, 2023. pp. 40-61 (Lecture Notes in Computer Science (LNCS), Vol. 14143).

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Nielsen, S , Skov, MB & Bruun, A 2023, User Experience in Large-Scale Robot Development: A Case Study of Mechanical and Software Teams. in J Abdelnour Nocera, M Kristín Lárusdóttir, H Petrie, A Piccinno & M Winckler (eds), Human-Computer Interaction – INTERACT 2023: 19th IFIP TC13 International Conference, Proceedings, Part II. Springer, Lecture Notes in Computer Science (LNCS), vol. 14143, pp. 40-61, 19th IFIP TC 13 International Conference on Human-Computer Interaction, INTERACT 2023, York, United Kingdom, 28/08/2023. https://doi.org/10.1007/978-3-031-42283-6_3

User Experience in Large-Scale Robot Development: A Case Study of Mechanical and Software Teams. / Nielsen, Sara ; Skov, Mikael B.; Bruun, Anders.
Human-Computer Interaction – INTERACT 2023: 19th IFIP TC13 International Conference, Proceedings, Part II. ed. / José Abdelnour Nocera; Marta Kristín Lárusdóttir; Helen Petrie; Antonio Piccinno; Marco Winckler. Springer, 2023. p. 40-61 (Lecture Notes in Computer Science (LNCS), Vol. 14143).

Research output: Contribution to book/anthology/report/conference proceeding › Article in proceeding › Research › peer-review

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Nielsen S , Skov MB , Bruun A. User Experience in Large-Scale Robot Development: A Case Study of Mechanical and Software Teams. In Abdelnour Nocera J, Kristín Lárusdóttir M, Petrie H, Piccinno A, Winckler M, editors, Human-Computer Interaction – INTERACT 2023: 19th IFIP TC13 International Conference, Proceedings, Part II. Springer. 2023. p. 40-61. (Lecture Notes in Computer Science (LNCS), Vol. 14143). doi: 10.1007/978-3-031-42283-6_3