Users, Bystanders and Agents: Participation Roles in Human-Agent Interaction

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Abstract

Human-agent interaction (HAI), especially in the field of embodied conversational agents (ECA), is mainly construed as dyadic communication between a human user and a virtual agent. This is despite the fact that many application scenarios for future ECAs involve the presence of others. This paper critiques the view of an ‘isolated user’ and proposes a micro-sociological perspective on the participation roles in HAI. Two examples of an HAI in a public setting point out (1) the ways a variety of participants take part in the interaction, (2) how the construction of the participation roles influences the construction of the agent’s identity, and (3) how HAI, as a mediated interaction, is framed by an asymmetric participation framework. The paper concludes by suggesting various participation roles, which may inform development of ECAs.
Original languageEnglish
Title of host publicationHuman-Computer Interaction : INTERACT 2015
EditorsJulio Abascal, Simone Barbosa, Mirko Fetter, Tom Gross, Philippe Palanque, Marco Winckler
Number of pages8
PublisherSpringer
Publication date2015
Pages240–247
ISBN (Print)978-3-319-22722-1
ISBN (Electronic)978-3-319-22723-8
DOIs
Publication statusPublished - 2015
EventInternational Conference on Human-Computer Interaction - INTERACT 2015: Connection.Tradition.Innovation - University of Bamberg , Bamberg, Germany
Duration: 14 Sep 201518 Sep 2015
Conference number: 15

Conference

ConferenceInternational Conference on Human-Computer Interaction - INTERACT 2015
Number15
LocationUniversity of Bamberg
CountryGermany
CityBamberg
Period14/09/201518/09/2015
SeriesLecture Notes in Computer Science
Volume9299
ISSN0302-9743

Keywords

  • Embodied conversational agent
  • Human-agent interaction
  • Participation role

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