What and how about customer-driven product development

Anita Friis Sommer, Kenn Steger-Jensen

Research output: Contribution to book/anthology/report/conference proceedingArticle in proceedingResearchpeer-review

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Abstract

Collaborative product development is of increasing interest as customer demands increases while product life cycles decrease. This study investigates how suppliers handle active customers including managing customer requests for new products and customer-driven product development. A large structured literature review of the top 20 supply chain management journals is conducted to explore existing literature. Research states the importance of active integration in product development, but does not provide answers to how suppliers can manage this in practice. A 2x2 matrix is developed describing the differing views on customers in existing research including customer actions on both new and existing products.
Original languageEnglish
Title of host publicationProceedings of the 4th Production and Operations Management Conference / 19th International Annual EurOMA Conference : Serving the World
EditorsPeter Dirk Van Donk, Rene De Koster, Sander De Leeuw, Jan Fransoo, Jack Van der Veen
Place of PublicationAmsterdam, University of Amsterdam
PublisherEurOMA
Publication date2012
ISBN (Electronic)9789491621000
Publication statusPublished - 2012
EventProduction and Operations Management World Conference : Serving the World - University of Amsterdam, Amsterdam, Netherlands
Duration: 2 Jul 20124 Jul 2012

Conference

ConferenceProduction and Operations Management World Conference : Serving the World
LocationUniversity of Amsterdam
CountryNetherlands
CityAmsterdam
Period02/07/201204/07/2012

Cite this

Sommer, A. F., & Steger-Jensen, K. (2012). What and how about customer-driven product development. In P. Dirk Van Donk, R. De Koster, S. De Leeuw, J. Fransoo, & J. Van der Veen (Eds.), Proceedings of the 4th Production and Operations Management Conference / 19th International Annual EurOMA Conference: Serving the World Amsterdam, University of Amsterdam: EurOMA.
Sommer, Anita Friis ; Steger-Jensen, Kenn. / What and how about customer-driven product development. Proceedings of the 4th Production and Operations Management Conference / 19th International Annual EurOMA Conference: Serving the World. editor / Peter Dirk Van Donk ; Rene De Koster ; Sander De Leeuw ; Jan Fransoo ; Jack Van der Veen. Amsterdam, University of Amsterdam : EurOMA, 2012.
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Sommer, AF & Steger-Jensen, K 2012, What and how about customer-driven product development. in P Dirk Van Donk, R De Koster, S De Leeuw, J Fransoo & J Van der Veen (eds), Proceedings of the 4th Production and Operations Management Conference / 19th International Annual EurOMA Conference: Serving the World. EurOMA, Amsterdam, University of Amsterdam, Production and Operations Management World Conference : Serving the World, Amsterdam, Netherlands, 02/07/2012.

What and how about customer-driven product development. / Sommer, Anita Friis; Steger-Jensen, Kenn.

Proceedings of the 4th Production and Operations Management Conference / 19th International Annual EurOMA Conference: Serving the World. ed. / Peter Dirk Van Donk; Rene De Koster; Sander De Leeuw; Jan Fransoo; Jack Van der Veen. Amsterdam, University of Amsterdam : EurOMA, 2012.

Research output: Contribution to book/anthology/report/conference proceedingArticle in proceedingResearchpeer-review

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T1 - What and how about customer-driven product development

AU - Sommer, Anita Friis

AU - Steger-Jensen, Kenn

PY - 2012

Y1 - 2012

N2 - Collaborative product development is of increasing interest as customer demands increases while product life cycles decrease. This study investigates how suppliers handle active customers including managing customer requests for new products and customer-driven product development. A large structured literature review of the top 20 supply chain management journals is conducted to explore existing literature. Research states the importance of active integration in product development, but does not provide answers to how suppliers can manage this in practice. A 2x2 matrix is developed describing the differing views on customers in existing research including customer actions on both new and existing products.

AB - Collaborative product development is of increasing interest as customer demands increases while product life cycles decrease. This study investigates how suppliers handle active customers including managing customer requests for new products and customer-driven product development. A large structured literature review of the top 20 supply chain management journals is conducted to explore existing literature. Research states the importance of active integration in product development, but does not provide answers to how suppliers can manage this in practice. A 2x2 matrix is developed describing the differing views on customers in existing research including customer actions on both new and existing products.

M3 - Article in proceeding

BT - Proceedings of the 4th Production and Operations Management Conference / 19th International Annual EurOMA Conference

A2 - Dirk Van Donk, Peter

A2 - De Koster, Rene

A2 - De Leeuw, Sander

A2 - Fransoo, Jan

A2 - Van der Veen, Jack

PB - EurOMA

CY - Amsterdam, University of Amsterdam

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Sommer AF, Steger-Jensen K. What and how about customer-driven product development. In Dirk Van Donk P, De Koster R, De Leeuw S, Fransoo J, Van der Veen J, editors, Proceedings of the 4th Production and Operations Management Conference / 19th International Annual EurOMA Conference: Serving the World. Amsterdam, University of Amsterdam: EurOMA. 2012