What Happened to Remote Usability Testing? An Empirical Study of Three Methods

Jan Stage; M. S. Andreasen; H. V. Nielsen; S. O. Schrøder

What Happened to Remote Usability Testing? An Empirical Study of Three Methods

Jan Stage, M. S. Andreasen, H. V. Nielsen, S. O. Schrøder

Department of Computer Science

Research output: Contribution to book/anthology/report/conference proceeding › Article in proceeding › Research › peer-review

138 Citations (Scopus)

Abstract

The idea of conducting usability tests remotely emerged ten
years ago. Since then, it has been studied empirically, and
some software organizations employ remote methods. Yet
there are still few comparisons involving more than one
remote method. This paper presents results from a
systematic empirical comparison of three methods for
remote usability testing and a conventional laboratorybased
think-aloud method. The three remote methods are a
remote synchronous condition, where testing is conducted
in real time but the test monitor is separated spatially from
the test subjects, and two remote asynchronous conditions,
where the test monitor and the test subjects are separated
both spatially and temporally.

Original language	English
Title of host publication	Proceedings of Conference on Human Factors in Computing Systems 2007 (CHI 2007) :
Editors	B. Begole, et al
Publisher	Association for Computing Machinery
Publication date	2007
Pages	1405-1414
ISBN (Print)	978-1-59593-593-9
Publication status	Published - 2007
Event	Conference on Human Factors in Computing Systems 2007 - New York, United States Duration: 28 Apr 2007 → 3 May 2007

Conference

Conference	Conference on Human Factors in Computing Systems 2007
Country/Territory	United States
City	New York
Period	28/04/2007 → 03/05/2007

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Stage, J., Andreasen, M. S., Nielsen, H. V., & Schrøder, S. O. (2007). What Happened to Remote Usability Testing? An Empirical Study of Three Methods. In B. Begole, & E. al (Eds.), Proceedings of Conference on Human Factors in Computing Systems 2007 (CHI 2007): (pp. 1405-1414). Association for Computing Machinery. http://delivery.acm.org/10.1145/1250000/1240838/p1405-andreasen.pdf?key1=1240838&key2=0953701021&coll=GUIDE&dl=GUIDE&CFID=51143939&CFTOKEN=53492609

@inproceedings{69a47b20c98611dc8dd8000ea68e967b,

title = "What Happened to Remote Usability Testing? An Empirical Study of Three Methods",

abstract = "The idea of conducting usability tests remotely emerged tenyears ago. Since then, it has been studied empirically, andsome software organizations employ remote methods. Yetthere are still few comparisons involving more than oneremote method. This paper presents results from asystematic empirical comparison of three methods forremote usability testing and a conventional laboratorybasedthink-aloud method. The three remote methods are aremote synchronous condition, where testing is conductedin real time but the test monitor is separated spatially fromthe test subjects, and two remote asynchronous conditions,where the test monitor and the test subjects are separatedboth spatially and temporally.",

author = "Jan Stage and Andreasen, {M. S.} and Nielsen, {H. V.} and Schr{\o}der, {S. O.}",

year = "2007",

language = "English",

isbn = "978-1-59593-593-9",

pages = "1405--1414",

editor = "B. Begole and et al",

booktitle = "Proceedings of Conference on Human Factors in Computing Systems 2007 (CHI 2007)",

publisher = "Association for Computing Machinery",

address = "United States",

note = "Conference on Human Factors in Computing Systems 2007 ; Conference date: 28-04-2007 Through 03-05-2007",

}

Stage, J, Andreasen, MS, Nielsen, HV & Schrøder, SO 2007, What Happened to Remote Usability Testing? An Empirical Study of Three Methods. in B Begole & E al (eds), Proceedings of Conference on Human Factors in Computing Systems 2007 (CHI 2007): . Association for Computing Machinery, pp. 1405-1414, Conference on Human Factors in Computing Systems 2007, New York, United States, 28/04/2007. <http://delivery.acm.org/10.1145/1250000/1240838/p1405-andreasen.pdf?key1=1240838&key2=0953701021&coll=GUIDE&dl=GUIDE&CFID=51143939&CFTOKEN=53492609>

What Happened to Remote Usability Testing? An Empirical Study of Three Methods. / Stage, Jan; Andreasen, M. S.; Nielsen, H. V. et al.
Proceedings of Conference on Human Factors in Computing Systems 2007 (CHI 2007): . ed. / B. Begole; et al. Association for Computing Machinery, 2007. p. 1405-1414.

Research output: Contribution to book/anthology/report/conference proceeding › Article in proceeding › Research › peer-review

TY - GEN

T1 - What Happened to Remote Usability Testing? An Empirical Study of Three Methods

AU - Stage, Jan

AU - Andreasen, M. S.

AU - Nielsen, H. V.

AU - Schrøder, S. O.

PY - 2007

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N2 - The idea of conducting usability tests remotely emerged tenyears ago. Since then, it has been studied empirically, andsome software organizations employ remote methods. Yetthere are still few comparisons involving more than oneremote method. This paper presents results from asystematic empirical comparison of three methods forremote usability testing and a conventional laboratorybasedthink-aloud method. The three remote methods are aremote synchronous condition, where testing is conductedin real time but the test monitor is separated spatially fromthe test subjects, and two remote asynchronous conditions,where the test monitor and the test subjects are separatedboth spatially and temporally.

AB - The idea of conducting usability tests remotely emerged tenyears ago. Since then, it has been studied empirically, andsome software organizations employ remote methods. Yetthere are still few comparisons involving more than oneremote method. This paper presents results from asystematic empirical comparison of three methods forremote usability testing and a conventional laboratorybasedthink-aloud method. The three remote methods are aremote synchronous condition, where testing is conductedin real time but the test monitor is separated spatially fromthe test subjects, and two remote asynchronous conditions,where the test monitor and the test subjects are separatedboth spatially and temporally.

M3 - Article in proceeding

SN - 978-1-59593-593-9

SP - 1405

EP - 1414

BT - Proceedings of Conference on Human Factors in Computing Systems 2007 (CHI 2007)

A2 - Begole, B.

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PB - Association for Computing Machinery

T2 - Conference on Human Factors in Computing Systems 2007

Y2 - 28 April 2007 through 3 May 2007

ER -

What Happened to Remote Usability Testing? An Empirical Study of Three Methods

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