What's a robot doing in the Citizen Service Centre?

This demo is the result of a two-day evaluation of a humanoid robot in a Danish citizens service centre. Due to COVID-19, the goal was to reduce the number of personal contacts between staff and visitors in the centre using verbal interaction with the robot. The robot was pre-programmed with a number of typical questions and answers related to the center. A total of 263 citizens attended the centre during the two days. Visitors would have to pass the robot to enter the center, and is was estimated that 5 percent of the visitors interacted with the robot. The most common interaction patterns were greetings and casual chatting, although questions about the facilities at the centre were also observed. However, most visitors ignored the robot and focused on their scheduled appointment.